Fast up, slow down on Mweb 2Mb uncapped

[Glubbdrubb]

I am experiencing odd behaviour on my ADSL line. The ping time and upload speeds are as fast as always, but I'm only getting download speeds on 10 - 20kbps. Yes, that's kilo bits per second.

I would post my speedtest tests, but the site isn't even loading properly now.

I am in Meyerspark Pretoria.

Please help

 

[MWEBHelp]

I am experiencing odd behaviour on my ADSL line. The ping time and upload speeds are as fast as always, but I'm only getting download speeds on 10 - 20kbps. Yes, that's kilo bits per second.

I would post my speedtest tests, but the site isn't even loading properly now.

I am in Meyerspark Pretoria.

Please help

Hi

Please drop me a PM with your account info and I will look into this matter for you.

 

[Glubbdrubb]

Thanks

 

[Pada]

Could you perhaps run a trace route to www.google.co.za and post the results here?
To run the trace route, open up Command Prompt and type the following, followed by <ENTER>:
tracert www.google.co.za

You can then right-click in the Command Prompt window and then select all the text and then copy & paste it into a post.

Lastly, could you also have a look at your modem's ADSL line stats? (eg attenuations, SNR/noise margins & line speeds)

 

[Glubbdrubb]

tracert www.google.co.za

Tracing route to www.google.co.za [74.125.233.95]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 10.0.0.254
2 11 ms 11 ms 11 ms *-*-*-*.dsl.mweb.co.za [*.*.*.*]
3 * 15 ms * tengig-0-0-0-104.vic-ipc-1.mweb.co.za [196.22.16
9.146]
4 13 ms 13 ms * vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 16 ms 15 ms 16 ms tengig0-0-0-2.11.vic-p-1.mweb.co.za [196.22.169.
225]
6 15 ms 13 ms 14 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
7 21 ms 14 ms 14 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
8 16 ms * 15 ms 64.233.174.57
9 15 ms 14 ms 15 ms jnb01s02-in-f31.1e100.net [74.125.233.95]

Trace complete.


I replaced my IP address with the stars.
My router stats haven't changed.

 

[Pada]

Are you using a wireless connection to your ADSL modem? If so, could you please repeat the tests with a cable connection.

From the trace route it doesn't look like your exchange/DSLAM is congested, but for some reason you're having heavy packet loss.

Could you please post your router's stats, even though you say it hasn't changed?