Fatal error on software upgrade

[Malasius]

hi, i'm getting an error when trying to do a software update via desktop manager... It gives me a "Fatal error" about 10 mins into software upgrade... any ideas?

 

[oronte]

Just disconnect and start again.

 

[Malasius]

Just disconnect and start again.

Thanks but have done so a few times. same issue? "Fatal error. Please try again"

 

[Lucasg]

Could you maybe post exactly what the error says please?

Try to do a device wipe with BBSAK (obviously backup first)
Remove the memory card.
Update from the app loader application (skip the desktop manager alltogether)
Its difficalt to help without knowing what is going wrong.

 

[MichaelFalconer]

Are you updating to OS5 i presume... Had the same issue here at the office with everyone. Need to download the new desktop manager (i think it's 5.01 or something like that). Then run the update again, that sorted out the problem here.

 

[Malasius]

Are you updating to OS5 i presume... Had the same issue here at the office with everyone. Need to download the new desktop manager (i think it's 5.01 or something like that). Then run the update again, that sorted out the problem here.

Hey thanks for the help. i will try this...