fault reporting a joke - e-mail deleted without being read.

[apositive]

On 31 Aug the trouble started - connectivity to Eastern US kept timing out. Technical support suggested resetting some parameters - How could this be as all had worked fine up to now? You must keep 'phoning until someone happens to tell you the truth for eventually the connection became so bad that it transpired that the line through ROSEBANK was faulty and being repaired. Connection during this time was not operable - no e-mails or warning - for those doing forex a huge hazard. I had meanwhile left a request on the telkom site by e-mail. A receive a reply saying that the server prioritises e-mail and that by buying certain software i can change this - but now I have found the true cause so I reply that I am being fed wrong information and asked to buy an irrelevant product. The reply : the e-mail was deleted without being read. So I sent off a query as to why as this is - unforgiveable. I receive a reply : e-mail deleted without being read!! A monopoly an afford this behaviour anyone else will go out of business.

 

[Buddha]

Yeah i got something like that when i emailed the human rights commision to find out more about the PAIA story... and after holding for hours on da fone i gave up and sent an email... got deleted without being read!!!

b@stards!

-buddha

 

[justinct]

You guys dont learn, in your subject say, "Free pies for lunch!!"

Then it will be read.

 

[.geek]

The reply should say: E-mail deleted, support staff illiterate!

 

[IdlePhaedrus]

it transpired that the line through ROSEBANK was faulty and being repaired

Was this the same 'undersea' line from Rosebank to New York that was affected by a landslide in Mumbai by any chance? The one that only affected shaped accounts? The one where the foreign engineers had to wait for permission from the government to fix?

Go Telkom!