Faulty Huawei Router - Return hassles

[Duke of Hazard]

I bought a B535 Router from Huawei Store South Africa, that part was easy, the thing now hangs after 2 mins in the settings menu and needs to be rebooted afterwards, it also starts off with a highly respectable 80mbps download speed before progressing lower and lower to maybe 5mbps until you restart it.

Emailed Huawei on Monday since they need to blame you/ jippo it book a replacement first instead of just logging a return like a normal store.

They don't come back to me and the Live Chat is only wanting me to download their spyware for the phone, so apart from saying Hello to Peter how does one return their stuff? Tired of playing games now, I want a refund.

 

[Rickster]

I bought a B535 Router from Huawei Store South Africa, that part was easy, the thing now hangs after 2 mins in the settings menu and needs to be rebooted afterwards, it also starts off with a highly respectable 80mbps download speed before progressing lower and lower to maybe 5mbps until you restart it.

Emailed Huawei on Monday since they need to blame you/ jippo it book a replacement first instead of just logging a return like a normal store.

They don't come back to me and the Live Chat is only wanting me to download their spyware for the phone, so apart from saying Hello to Peter how does one return their stuff? Tired of playing games now, I want a refund.

Im sure Mustek can help as they are the distributor, give them a call and find out.

Have you done a FW update?

 

[Azbubu]

Huawei Store are horrible with returns. Will never buy from them again.

 

[Duke of Hazard]

Im sure Mustek can help as they are the distributor, give them a call and find out.

Have you done a FW update?

Yes,

Soon as I got it.