Faulty model or exchange issue?

[mike156]

Hi guys, is there any way for me to diagnose whether my modem is on its way out or if the exchange/physical copper has gone bad?

I've started experiencing very frequent disconnects with lower than normal speeds, usual sync speed is 5120/520, current sync is 4608/252.

Current SNR is 8db down and 6db up with line attenuation for both sitting at around 43db.

Previous SNR for both up and down was hovering around 20db.

 

[MickZA]

If your ADSL line isn't billed by Telkom get your ISP to have the line checked otherwise log a fault online - https://secureapp.telkom.co.za/assurance/public/logafault

 

[mike156]

Thanks, so no way to really tell?

I don't want to log a fault and get charged due to a faulty modem.

 

[Rickster]

What router is it?

 

[MickZA]

Thanks, so no way to really tell?

I don't want to log a fault and get charged due to a faulty modem.

Never had them bill a client for an unnecessary call out if the modem does prove to be faulty and they haven't already suggested swapping it out.

 

[mike156]

What router is it?

It's an Edimax AR-7286WnA

 

[mike156]

Never had them bill a client for an unnecessary call out if the modem does prove to be faulty and they haven't already suggested swapping it out.

Brilliant, thank you.