Faulty modem or noisy line

[ironicbuddha]

Hi all
I've had a pretty good quality stable ADSL for years. I recently did some renovations which did a few things:

- new power point near modem
- LOTS of dust from sanding floors and anglegrinding walls
- phone lines and connection points moved around

Since the renovations, my once stable ADSL line is no more. I am experiencing very high noise ratios (ranging from -4db to 9db, with 6db most commonly). My stable line speed is down from 10Mb to on average around 6Mb.

I've requested a port reset from Telkom which has not fixed the issue.

My question is; is it possible that this is due to a faulty modem (probably caused by all the dust)?

Or do I report a fault with Telkom in the hopes that the moving things around has somehow caused an increase in line noise?

Thanks

 

[HavocXphere]

>>- phone lines and connection points moved around


Likely a screwup with this

 

[Charly]

Who did you get to move the line? Are the cables for the new plug point close to the phone line?

 

[ironicbuddha]

The movements were very small, from one shelf to another. The box where the lines plug into was removed from the wall and re-attached.
I just did it myself.

 

[bekdik]

The movements were very small, from one shelf to another. The box where the lines plug into was removed from the wall and re-attached.
I just did it myself.

best bet for culprit

 

[ponder]

I think you fscked up