Drifter
Honorary Master
By Lauren Kate Rawlins
Johannesburg, 27 Aug 2015
Facebook's new personal digital assistant makes use of artificial intelligence and a team of Facebook employees with customer service backgrounds.
Facebook is testing a personal digital assistant called "M" within its Messenger service that can answer questions with live human help and perform tasks such as buying gifts online and booking restaurants.
M is "powered by artificial intelligence that's trained and supervised by people," David Marcus, VP of messaging products, wrote on his Facebook page yesterday.
"Unlike other AI-based services in the market, M can actually complete tasks on your behalf. It can make purchases, get items delivered to loved ones, book travel arrangements, appointments and more."
Rival services such as Apple's Siri, Google's Google Now and Microsoft's Cortana rely entirely on technology to answer questions.
M is a hybrid backed by a team of Facebook employees with customer service backgrounds, called M trainers.
Facebook announced in June it had enabled users without an account to sign up for its Messenger app with a phone number, in a move to broaden the app's reach and make it a standalone platform.
More:............
http://www.itweb.co.za/index.php?op...id=145720&A=GAD&S=Social Media&O=E&E=3-165383
Johannesburg, 27 Aug 2015
Facebook's new personal digital assistant makes use of artificial intelligence and a team of Facebook employees with customer service backgrounds.
Facebook is testing a personal digital assistant called "M" within its Messenger service that can answer questions with live human help and perform tasks such as buying gifts online and booking restaurants.
M is "powered by artificial intelligence that's trained and supervised by people," David Marcus, VP of messaging products, wrote on his Facebook page yesterday.
"Unlike other AI-based services in the market, M can actually complete tasks on your behalf. It can make purchases, get items delivered to loved ones, book travel arrangements, appointments and more."
Rival services such as Apple's Siri, Google's Google Now and Microsoft's Cortana rely entirely on technology to answer questions.
M is a hybrid backed by a team of Facebook employees with customer service backgrounds, called M trainers.
Facebook announced in June it had enabled users without an account to sign up for its Messenger app with a phone number, in a move to broaden the app's reach and make it a standalone platform.
More:............
http://www.itweb.co.za/index.php?op...id=145720&A=GAD&S=Social Media&O=E&E=3-165383