Fee to drop to lower service?

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reedOsama

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Hi guys,

So I'm with Cool Ideas at 100/100mbps for R1000 and I want to drop 50/50mbps for R700, when I requested it they charged me a service lowering fee of R575. Can someone explain to me why this exists? I obviously can't afford R1000 per month so now I have to pay R1275 the first month I go down?

Thanks
 
reedOsama said:
Hi guys,

So I'm with Cool Ideas at 100/100mbps for R1000 and I want to drop 50/50mbps for R700, when I requested it they charged me a service lowering fee of R575. Can someone explain to me why this exists? I obviously can't afford R1000 per month so now I have to pay R1275 the first month I go down?

Thanks
Click to expand...
It's fee the fibre provider charges and they pass direct to customer it sucks i was 50/50 got bumped to 100/100 with Vumatel and now if i want to go to 50/50 have to pay R500 odd too i just stayed on the 100/100
 
reedOsama said:
Hi guys,

So I'm with Cool Ideas at 100/100mbps for R1000 and I want to drop 50/50mbps for R700, when I requested it they charged me a service lowering fee of R575. Can someone explain to me why this exists? I obviously can't afford R1000 per month so now I have to pay R1275 the first month I go down?

Thanks
Click to expand...
Yeap as mentioned this is a fee from the FNO, with the free upgrades the FNOs don't actually want you to downgrade.
 
reedOsama said:
Hi guys,

So I'm with Cool Ideas at 100/100mbps for R1000 and I want to drop 50/50mbps for R700, when I requested it they charged me a service lowering fee of R575. Can someone explain to me why this exists? I obviously can't afford R1000 per month so now I have to pay R1275 the first month I go down?

Thanks
Click to expand...
Do you get 100/100?

Many of the FNO's are as congested as Telkom's ADSLs exchanges used to be...
 
reedOsama said:
Hi guys,

So I'm with Cool Ideas at 100/100mbps for R1000 and I want to drop 50/50mbps for R700, when I requested it they charged me a service lowering fee of R575. Can someone explain to me why this exists? I obviously can't afford R1000 per month so now I have to pay R1275 the first month I go down?

Thanks
Click to expand...
Why not move to another isp(mind the speed is R695 for a 50/50 and I think RocketNet is around that price as well, then you don't need to pay R575.. That's what I would do..
 
B-1 said:
Best bet is to reward these types of actions with moving to a different line provider if you can. They really shouldn't get away with it.
Click to expand...
My point exactly.. That will make the isp voice their unhappiness in a big waywith vuma.. This is daylight robbery!!If the current isp wants to retain client they should pay the amount or face losing the client to another isp
 
Well if there was a choice of making the double up permanent and implementing a downgrade fee. Or leave the model as before, I would imagine the former would be the choice?

As ISPs of course we voice our unhappiness, but the FNOs dictate these things.
 
STORMERSFAN said:
Why not move to another isp(mind the speed is R695 for a 50/50 and I think RocketNet is around that price as well, then you don't need to pay R575.. That's what I would do..
Click to expand...
That's what I was thinking, in fact I thought I'd cancel and then just start up again at a later stage.

I posed the question because it just seems so stupid from the ISP... but I guess it makes sense from the FNO since you can't really leave them if you want fibre.

So is this specific to Vumatel or do all the FNO's have it?
 
In my street theres at least 4 different fibres installed, what a duplication and waste of resources......and it shows in the costs.
 
reedOsama said:
That's what I was thinking, in fact I thought I'd cancel and then just start up again at a later stage.

I posed the question because it just seems so stupid from the ISP... but I guess it makes sense from the FNO since you can't really leave them if you want fibre.

So is this specific to Vumatel or do all the FNO's have it?
Click to expand...
Some FNOs charge some sort of regrade fee, but lots of them don't as well.
 
r00igev@@r said:
Ask for a refund.
Click to expand...
In SA the worst of any contract has been accepted and used for a while now which is downright one-sided and covers all these customer rapists @sses:-
"Best possible service" which means they sell you 100Gb but only provide 25Gb but they can because Best Possible Service allows it.

We as customers should say best possible payment which means I buy 100Gb for R100 and you provide 25Gb I will pay R25.
 
Hemi300c said:
In SA the worst of any contract has been accepted and used for a while now which is downright one-sided and covers all these customer rapists @sses:-
"Best possible service" which means they sell you 100Gb but only provide 25Gb but they can because Best Possible Service allows it.

We as customers should say best possible payment which means I buy 100Gb for R100 and you provide 25Gb I will pay R25.
Click to expand...
Broadband worldwide runs on this model, the UK as well as France offer an "up to" model.

We're actually better off for the most part, these congestion issues come up from time to time but do typically get resolved.
 
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