Fibre data not carrying over..capped acc

[PRETTYFLY]

Hi there afriman..I purposely left 5 gigs over last night to see if it would carry over..and it didn't..please can you look into this as you told us that it does?A16486760..

 

[DreamKing]

me too, I have almost 100G, where is my data?

 

[AfriGenie]

Hey Guys!

If you are concerned about the rollover of your data, please PM me and I'll check for you!

 

[PRETTYFLY]

Pleasevcheck and get back to me.A16486760

 

[PRETTYFLY]

Thanks got someone on your fb page who kindly credited my carry over..hopefully it work properly at th3 end of Oct

 

[Smurfatefrog]

Its all very well sorting it out when individual users query it, does that mean every capped account user needs to make contact every month to get the rollover?
Ours was not rolled over, but I'm certainly not going to send a rep a PM every month to get this done

 

[AfriFella]

Its all very well sorting it out when individual users query it, does that mean every capped account user needs to make contact every month to get the rollover?
Ours was not rolled over, but I'm certainly not going to send a rep a PM every month to get this done

Our Development Team is rolling out the feature to all providers.