Fibre Help - Telkom Being Impossible

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Scotty28

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Hi everyone :) I recently moved to a new premises in Kimberley and am in an area covered by Telkom Fibre. I applied to WebAfrica for their Fibre package and was told the next day that I do not have coverage. The problem appears to be that when entering my physical address on the WebAfrica fibre coverage map, it shows my incorrect position. When I drop my location on the map physically, it says I have coverage. I told this to WebAfrica and sent them screenshots of the map and also sent them screenshots from Telkom's map showing me in a coverage area. I even sent them an email conversation between a Telkom salesperson at our local store and a Telkom network technician who confirms that we have coverage.

Despite all of this however, they tell me that Telkom is dragging their heels and saying that I don't have coverage. I decided to call Telkom and ask for help. I was told by them that they do not install a fibre line unless you take one of their packages and that no other company may use Telkom fibre lines. I was shocked by this and needless to say very frustrated by the operator who I dealt with. I eventually spoke to a technician who said that the route I should follow is to phone the sales department and ask for fibre to residence line and then ask to change my ISP.

Can ANYONE please help me here. I have been battling for 2 months with both companies offering obscenely pathetic service and am beyond frustrated at this point.
 
Have you tried contacting Vox or ISPAfrika and try to see if they can set you up with Fibre? ISPAfrika has a 10GB option that you basically just pay for the line and you can use any other ISP with them through ADSL/Fibre data suppliers ie. WebAfrica of whoever.

If you want to go with ISPAfrika I have heard a person named Garth is quite on the ball. (See post HERE)
 
Gralalo said:
Have you tried contacting Vox or ISPAfrika and try to see if they can set you up with Fibre? ISPAfrika has a 10GB option that you basically just pay for the line and you can use any other ISP with them through ADSL/Fibre data suppliers ie. WebAfrica of whoever.

If you want to go with ISPAfrika I have heard a person named Garth is quite on the ball. (See post HERE)
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ISPAfrika will use Telkom's fibre in this instance... unless other operators have also installed fibre in the area.
 
Scotty28 said:
Hi everyone :) I recently moved to a new premises in Kimberley and am in an area covered by Telkom Fibre. I applied to WebAfrica for their Fibre package and was told the next day that I do not have coverage. The problem appears to be that when entering my physical address on the WebAfrica fibre coverage map, it shows my incorrect position. When I drop my location on the map physically, it says I have coverage. I told this to WebAfrica and sent them screenshots of the map and also sent them screenshots from Telkom's map showing me in a coverage area. I even sent them an email conversation between a Telkom salesperson at our local store and a Telkom network technician who confirms that we have coverage.

Despite all of this however, they tell me that Telkom is dragging their heels and saying that I don't have coverage. I decided to call Telkom and ask for help. I was told by them that they do not install a fibre line unless you take one of their packages and that no other company may use Telkom fibre lines. I was shocked by this and needless to say very frustrated by the operator who I dealt with. I eventually spoke to a technician who said that the route I should follow is to phone the sales department and ask for fibre to residence line and then ask to change my ISP.

Can ANYONE please help me here. I have been battling for 2 months with both companies offering obscenely pathetic service and am beyond frustrated at this point.
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AFAIK Telkom does not offer a wholesale standalone FTTH product, so you have to take the line with a small data portion attached.
 
Scotty28 said:
~snip~
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Contact Garth at ISPAfrika, see if they can order it (they do it on your behalf) and see if it goes through, but if Telkom is giving your grief, I'm not sure if it will make a difference, but try anyhow.
 
My connection is in my sig, and the line is from ISPAfrika. I had nothing but great service from Garth.
 
Thanks very much everyone, I've emailed Garth and will wait for a reply.
 
Have you contacted the other fibre infrastructure companies, other than Telkom, to see if they cover your area? Companies like Vumatel, GreenCom, or Fibrehoods? Most of the time you can put your physical address in on a search on their page and it will tell you if they cover your area.
 
Connorh said:
Have you contacted the other fibre infrastructure companies, other than Telkom, to see if they cover your area? Companies like Vumatel, GreenCom, or Fibrehoods? Most of the time you can put your physical address in on a search on their page and it will tell you if they cover your area.
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in Kimberley?
 
Scotty28 said:
Hi everyone :) I recently moved to a new premises in Kimberley and am in an area covered by Telkom Fibre. I applied to WebAfrica for their Fibre package and was told the next day that I do not have coverage. The problem appears to be that when entering my physical address on the WebAfrica fibre coverage map, it shows my incorrect position. When I drop my location on the map physically, it says I have coverage. I told this to WebAfrica and sent them screenshots of the map and also sent them screenshots from Telkom's map showing me in a coverage area. I even sent them an email conversation between a Telkom salesperson at our local store and a Telkom network technician who confirms that we have coverage.

Despite all of this however, they tell me that Telkom is dragging their heels and saying that I don't have coverage. I decided to call Telkom and ask for help. I was told by them that they do not install a fibre line unless you take one of their packages and that no other company may use Telkom fibre lines. I was shocked by this and needless to say very frustrated by the operator who I dealt with. I eventually spoke to a technician who said that the route I should follow is to phone the sales department and ask for fibre to residence line and then ask to change my ISP.

Can ANYONE please help me here. I have been battling for 2 months with both companies offering obscenely pathetic service and am beyond frustrated at this point.
Click to expand...

You're in for a tough time Scotty28. See my experiences here:

http://mybroadband.co.za/vb/showthr...n-Pretoria?p=15949432&viewfull=1#post15949432

Telkom enjoys installing fibre and letting it lie fallow for up to a year before they let their technical team do an install. Meanwhile they tell their sales staff that the fibre is available. I think it has to do with a number of factors such as no backhaul connections to the fibre last mile, no commissioning having been done by Telkom QC on the fibre ring and disconnect between sales and technical.

Good luck mate.
 
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I'm moving to a security estate and ordered Fibre on 3 March 2016. I'm hopeful that it will be installed before 1 May however I'm puzzled at how Telkom can be so lackadaisical about installs. As far as I know I'm the first person in the estate to order and I would like to spread the good word, but this experience is making it very difficult for me to refer people over to fibre.

The order was for 100mbps 500GB+1000GB from WA. WA don't have a Telkom order number for me yet however they are certain that Fibre is available.

Good luck OP
 
The biggest irritation for me is that I originally applied for ADSL before I found out that I could get fibre. When telkom phoned to confirm a date for installation, I told them that I wanted to go the fibre route and they said I was covered and could have a line installed. 5 days later they called to tell me that they wanted to install the following day and asked what package I wanted. When I told them that I wanted to use another ISP they told me that they could no longer install it and I'd have to wait.

I there a way I could get the line with a small cap from Telkom and then get supplemental data from WebAfrica and if so does anyone have a price list for this?
 
I got tired of waiting for an engineer phone call for Fibre install. I have since, ordered a copper VDSL connection as well as a Fibre install. Hopefully one of them is quicker than the other.
 
Axen said:
I'm moving to a security estate and ordered Fibre on 3 March 2016. I'm hopeful that it will be installed before 1 May however I'm puzzled at how Telkom can be so lackadaisical about installs. As far as I know I'm the first person in the estate to order and I would like to spread the good word, but this experience is making it very difficult for me to refer people over to fibre.

The order was for 100mbps 500GB+1000GB from WA. WA don't have a Telkom order number for me yet however they are certain that Fibre is available.

Good luck OP
Click to expand...

Hi Axen

Don't get your hopes up, after 11 weeks (ordered on the 11/01/2016) of waiting for a Webafrica install with no updates i cancelled the order today. Garth from ISPAfirka was on the ball and provided updates all the way and my install is almost complete.
 
@Scotty28 I also live in Kimberley in Hadison Park. I have fibre installed at my premises. I ordered the fibre through Webafrica's website, Telkom called a few days later to perform installation and roughly 2 days later the Telkom techie came to install. It was really hassle-free service from Telkom and Webafrica - the Telkom techie was friendly and very helpful. Process took close to a week from order to install.

I hope you manage to get sorted.
 
holler said:
@Scotty28 I also live in Kimberley in Hadison Park. I have fibre installed at my premises. I ordered the fibre through Webafrica's website, Telkom called a few days later to perform installation and roughly 2 days later the Telkom techie came to install. It was really hassle-free service from Telkom and Webafrica - the Telkom techie was friendly and very helpful. Process took close to a week from order to install.

I hope you manage to get sorted.
Click to expand...

In what area are you based?
 
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