Fibre installation in Mount View Gordons Bay

B

boerseun

Senior Member
Joined
Jan 27, 2005
Messages
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Location
Gordon's Bay
I am at wits end with Frogfoot!! Last week they completed an installation at our complex in Gordons Bay (Mount View). We were told by the contractor that the fibre is live and that we can now approach ISP's for firbe deals.

I applied to Cool Ideas, since I heard good reports from some of my friends.

I was told that I cannot apply for fibre because it is not yet live in my complex.

I again confirmed with the contractor that the fibre was indeed live. He told me that the comnplex is indeed live and that he would confirm with Frogfoot.

I tried to contact Frogfoot as well, and they told me to contact my ISP ‍♂️‍♂️

WTF do I do now!!??

-------
Mail from Frogfoot:

Good day Trust this mail finds you well.Unfortunately we are unable to assist
with your request, you will need to take this up with your selected service
provider as they will be able to assist you regarding your query, or possibly
contact the relevant person regarding the concerns. They will need to contact
your project co-ordinator directly in Frogfoot for any concerns or updates
regarding you connection/incomplete
installation/activation/Coverage/Cancellation/updating
order/relocations/equipment as well as changing of ISP's. Apologies for the
inconvenience. PS. Frogfoot is a wholesale fibre provider and not a service
provider, we unfortunately do not deal directly with end clients, we only deal
directly with ISP's.
--
Kind regards,


Frogfoot Networks
 
We had a similar issue where the complex cabling was all done but the complex wasn't connected to the backhaul. This process (to connect to backhaul) has taken 6 months - Corona intervened as well but the complex is only being connected now after cabling was done in November last yr.

What does the FF coverage tracker say for your address in terms of MDU and Precinct completion dates?
 
powermzii said:
We had a similar issue where the complex cabling was all done but the complex wasn't connected to the backhaul. This process (to connect to backhaul) has taken 6 months - Corona intervened as well but the complex is only being connected now after cabling was done in November last yr.

What does the FF coverage tracker say for your address in terms of MDU and Precinct completion dates?
Click to expand...
1593605321376.png

The MDU forecast completion was 26 June 2020,
Precinct was completed Jun 2019.
 
boerseun said:
View attachment 868189

The MDU forecast completion was 26 June 2020,
Precinct was completed Jun 2019.
Click to expand...

Ok cool - so it should be done anytime from now - CI needs to get word from FF that MDU is complete then there is up to 6 weeks until the installation is complete - we are on similar timelines. Just hang tight - it will be done soon
 
Basically dont listen to what contractors say as they are clueless of the big picture :)
 
boerseun said:
No Cool Ideas are probably going to require me to redo the new application??
Click to expand...
Nope is the area is live we can place orders, just drop me the ref of your application
 
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