Louis Wolmarans
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- Joined
- Nov 1, 2021
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I applied for Fibre installation Package R449 per month on 13 Sep 2021. I also places an order for a 150 min VOIP package at R69 pm. I also requested a porting of my Telkom line to MWB. On 14 Sep 2021 I received a SMS that my order has been cancelled by ZOOM. My subscription at that stage was R385 per month. I received a R15 discount per month that's why I paid only R385 pm.
No fibre was installed within the 10 day period as indicated when placing the order. I had no use for the VOIP phone that I bought. It was also indicated that the first month’s subscription will be calculated pro-rata. No mention was made about sales tax to be added
My bank account was debited with a full R494 on 30 Sep 2021. I queried this as no installation was done. Through the query system I cancelled the VOIP phone order. And I asked for a return to my old subscription of R385. On 29 Oct 2021 a debit order was submitted to my bank of R454.
Why should I pay for a fibre service that wasn't installed?
No fibre was installed within the 10 day period as indicated when placing the order. I had no use for the VOIP phone that I bought. It was also indicated that the first month’s subscription will be calculated pro-rata. No mention was made about sales tax to be added
My bank account was debited with a full R494 on 30 Sep 2021. I queried this as no installation was done. Through the query system I cancelled the VOIP phone order. And I asked for a return to my old subscription of R385. On 29 Oct 2021 a debit order was submitted to my bank of R454.
Why should I pay for a fibre service that wasn't installed?
