Fibre is down

M

Mogo

Senior Member
Joined
Apr 2, 2012
Messages
509
Reaction score
426
Good day,

I'm sitting on day 3 with no internet at all and This is supposedly a metro fibre issue.
Are there updates on this?

Ticket LAS-669-94699
 
Hello.
On the ticket, you were notified of an area outage. However, it has been cleared. Please advise on the lights of the ONT.
I will have to log a ticket directly with Metrofibre.
 
Afrigirl said:
Hello.
On the ticket, you were notified of an area outage. However, it has been cleared. Please advise on the lights of the ONT.
I will have to log a ticket directly with Metrofibre.
Click to expand...
Hello,
2 of the 4 lights were on. Power and ethernet if I recall. Broadband and the other remain off. I've rebooted the device a couple of times and even unplugged it for about 30 mins at some point.

Thanks for the response.
 
Mogo said:
Hello,
2 of the 4 lights were on. Power and ethernet if I recall. Broadband and the other remain off. I've rebooted the device a couple of times and even unplugged it for about 30 mins at some point.

Thanks for the response.
Click to expand...
I have logged a fault with MFN, ticket reference is 259918. I will let you know of any feedback received.
 
Afrigirl said:
I have logged a fault with MFN, ticket reference is 259918. I will let you know of any feedback received.
Click to expand...
I finally am running now as of 15 mins ago!

A techie called around 18h00 to find out if I had power but the line dropped before I could say anything.

Happy to be online again.
 
Mogo said:
Hello,

The ONT is an inverter and is always powered.
Click to expand...
Feedback from Metrofibre. We apologise for the inconvenience you are experiencing.
 

Attachments

  • Screenshot 2023-02-22 145641.png
    Screenshot 2023-02-22 145641.png
    16.2 KB · Views: 17
My missus informed me that it's down again. Ai man...
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X