Fibre line down - compensation

As an Afrihost customer who's always trying to sell their service to new customers, I'm sure I'm not the only one who'd be curious to know how this happened.
 
Fauzan said:
My Fibre line was cancelled by their systems accidentally (email received confirming this) - I was without internet for 2 days and thus could not work (lost to days of work meaning no work no pay) - eventually on Saturday afternoon, my line was activated again - I then requested a call back to gain compensation for this and each day since sunday I've been sending an email (today being the 3rd email) but there doesn't seem to be a reply or a call for this compensation

I attach the initial email confirming their error as well as the amount, to date, of times I've sent an email through mentioning to them the issue and that compensation would be due to me in this regard (as confirmed with one of their agents upon a call back request on Saturday morning)
Click to expand...
1602080236291.png
 
MissNicci said:
While having more than 1 link is great however take into consideration some of you are not understanding that not everyone is able to sustain a backup connection. Compensation that is being requested is credit for down time onto the account in order to cover the 2/3 days that you as a consumer should not be liable for when the error was on the providers side and admittedly so.
Before jumping to conclusions take into consideration that not everyone is using a Laptop to work from home so being able to just pack up and work from somewhere else is a hassle. Imagine taking your desktop to Mc Donalds.. how stupid is that?
Everyone does not always have the resources at their disposal to make alternative arrangements.
Next thing you may ask - Why dont you go work from the office? Most offices are not open.
Click to expand...
Nonsense...
 
MissNicci said:
While having more than 1 link is great however take into consideration some of you are not understanding that not everyone is able to sustain a backup connection. Compensation that is being requested is credit for down time onto the account in order to cover the 2/3 days that you as a consumer should not be liable for when the error was on the providers side and admittedly so.
Before jumping to conclusions take into consideration that not everyone is using a Laptop to work from home so being able to just pack up and work from somewhere else is a hassle. Imagine taking your desktop to Mc Donalds.. how stupid is that?
Everyone does not always have the resources at their disposal to make alternative arrangements.
Next thing you may ask - Why dont you go work from the office? Most offices are not open.
Click to expand...
One hit wonder MyBB account as backup but no actual broadband backup account? Eish?
 
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