Fibre network provider query

[Alton Turner Blackwood]

I have a question for you gents (and ladies).

I bought my house and because I plan on working fulltime from home from next year, fibre was an important factor for me.

I checked and called the fibre network provider to make 100% sure that they have fibre running in the neighborhood, which they confirmed. Once the OTP and all that was done, I placed an order on their website to install the line a week before I moved in. Side note: if you know how these sites work, you have to enter your exact address before they'll let you continue with registration so as to make sure the address is covered.

Fast forward to the day the installation was scheduled and a lady calls me to say there's no infrastructure in my specific street and IF I'M LUCKY the planning department will contact me if they decide to trench. Also, that the process could take up to three months as the holiday period is coming up.

I now have to fork out a fortune on mobile data because it's school holidays and the kids have nothing to do other than watching YouTube and Netflix (I don't support monochoice).

I need some advice please.

 

[WAslayer]

Start with rain for uncapped off peak data for 250 a month, 11pm to 6pm..

 

[Alton Turner Blackwood]

Start with rain for uncapped off peak data for 250 a month, 11pm to 6pm..

I tried that, they told me they can only activate it on 1 January. That doesn't help me much.

 

[newby_investor]

I tried that, they told me they can only activate it on 1 January. That doesn't help me much.

Odd. My Rain mobile sim was activated towards the middle of the month last month just fine, though granted I didn't tick the uncapped box.

CellC's giga bundles perhaps?

 

[pinball wizard]

I have a question for you gents (and ladies).

I bought my house and because I plan on working fulltime from home from next year, fibre was an important factor for me.

I checked and called the fibre network provider to make 100% sure that they have fibre running in the neighborhood, which they confirmed. Once the OTP and all that was done, I placed an order on their website to install the line a week before I moved in. Side note: if you know how these sites work, you have to enter your exact address before they'll let you continue with registration so as to make sure the address is covered.

Fast forward to the day the installation was scheduled and a lady calls me to say there's no infrastructure in my specific street and IF I'M LUCKY the planning department will contact me if they decide to trench. Also, that the process could take up to three months as the holiday period is coming up.

I now have to fork out a fortune on mobile data because it's school holidays and the kids have nothing to do other than watching YouTube and Netflix (I don't support monochoice).

I need some advice please.

Tell us who the FNO is so we can try and provide accurate assistance?

 

[Alton Turner Blackwood]

Vumatel

 

[pinball wizard]

Vumatel

Area?

 

[Alton Turner Blackwood]

Kraaifontein

 

[pinball wizard]

Let me see if I have the program manager for that regions details for you quick. At least you can get accurate timelines.

 

[Alton Turner Blackwood]

Let me see if I have the program manager for that regions details for you quick. At least you can get accurate timelines.

Hi its not that the area isn't covered. Its a 100m stretch that hasn't been trenched because (I suspect) the construction company was still building mine and my neighbour's house. The neighbour hasn't moved in yet, so he's probably going to go through the same thing

 

[The_MAC]

I have a question for you gents (and ladies).

I bought my house and because I plan on working fulltime from home from next year, fibre was an important factor for me.

I checked and called the fibre network provider to make 100% sure that they have fibre running in the neighborhood, which they confirmed. Once the OTP and all that was done, I placed an order on their website to install the line a week before I moved in. Side note: if you know how these sites work, you have to enter your exact address before they'll let you continue with registration so as to make sure the address is covered.

Fast forward to the day the installation was scheduled and a lady calls me to say there's no infrastructure in my specific street and IF I'M LUCKY the planning department will contact me if they decide to trench. Also, that the process could take up to three months as the holiday period is coming up.

I now have to fork out a fortune on mobile data because it's school holidays and the kids have nothing to do other than watching YouTube and Netflix (I don't support monochoice).

I need some advice please.

You could look at enrolling your kids in a holiday program, there are some pretty cool ones all over SA..

 

[hcpeer]

I tried that, they told me they can only activate it on 1 January. That doesn't help me much.

My Rain uncapped sim took a few hours to activate once it was inserted into my modem. From ordering to delivery took 3 days!

 

[pinball wizard]

My Rain uncapped sim took a few hours to activate once it was inserted into my modem. From ordering to delivery took 3 days!

You're lucky mine took nearly a month.

 

[Alton Turner Blackwood]

Just an update on this, Vumatel informed me they'll do the ducting to my house during the course of this week. I'm pretty chuffed that they're keeping their word despite their site having slightly misled me.