So, I've been having a problem with my fibre line. I live in an apartment, and was the first person in the complex to get fibre to my unit (about a year ago). The first problem (no longer relevant) was that in order to feed the cable from my unit to the box outside, the technician had to take out the ADSL cables. So there was no "disaster management backup plan" should the fibre bomb.
Since then, every time another unit has decided to get fibre, my fibre goes belly up. First time was a hash job where the technician opened the box and disconnected my cable. Next time, same thing, but I was ready and caught the technician who rectified things immediately. Now, I've hit about the 5th time it's happened currently sitting without fibre again, and waiting a couple of days for Frogfoot to respond each time is getting old.
Is this a common scenario for fibre in complexes? Those outdoor boxes are just too easily accessible - especially to residents. I wasn't sure if the person who got fibre this time around was having problems connecting and went to look at the box outside and disconnected me (the technicians had long gone when I had the "Broadband" and "Service" lights die on me).
I was reading some interesting things in this thread:
mybroadband.co.za
I am debating switching to Openserve for faster support.
Since then, every time another unit has decided to get fibre, my fibre goes belly up. First time was a hash job where the technician opened the box and disconnected my cable. Next time, same thing, but I was ready and caught the technician who rectified things immediately. Now, I've hit about the 5th time it's happened currently sitting without fibre again, and waiting a couple of days for Frogfoot to respond each time is getting old.
Is this a common scenario for fibre in complexes? Those outdoor boxes are just too easily accessible - especially to residents. I wasn't sure if the person who got fibre this time around was having problems connecting and went to look at the box outside and disconnected me (the technicians had long gone when I had the "Broadband" and "Service" lights die on me).
I was reading some interesting things in this thread:
Frogfoot or Openserve?
I have both openserve and frogfoot in my neighborhood in pretoria. Whom do I choose and why? As for ISP, I will probably stick with Axxess eitherway. Currently have mtn lte with them. Would just be easier to "upgrade" as I still "owe" them for the lte router.
mybroadband.co.za
I am definitely not knowledgeable on anything to do with Fibre (or internet connectivity in general). I wish I could provide details, but honestly, I wouldn't know what to have looked out for - Besides the very basic 'person goes to fibre box + fibre goes down = person did something!'
I saw inside that box, so I know what chaos it is. I was told the first time I had a problem that the guys that installed my line got glue on the cable and it stuck to the lid of the box.... so when the next person opened the box, the cable got pulled out. But I mean...what are the chances. 
All I know is that technicians were there on the day, so I let Axxess know in case it was a factor. I'm not sure it was, because things went down 2 hours later or so, but for the sake of giving all the info I could I told them.