Fibre upgrade 100GB to uncapped

[Hemi300c]

Telkom promised no downtime, but as usual I've been down all day. They say it's "pending" but I have a suspicion they have changed my login details - did this happen to anyone else?

TIA

 

[jambai]

They just upgrade your speed doing something on your circuit number or white box . No details need to be changed on your end . Is your isp Telkom ?

 

[Hemi300c]

They just upgrade your speed doing something on your circuit number or white box . No details need to be changed on your end . Is your isp Telkom ?

Yip Telkom

 

[midkemia]

log a ticket online with them

 

[Hemi300c]

They just upgrade your speed doing something on your circuit number or white box . No details need to be changed on your end . Is your isp Telkom ?

 

[Hemi300c]

Yip, I had to phone 10210 to get new password.