Updates every hour were fine up until the end of July.
Then :
* Usage data was last updated on: 2026/07/31 23:50:42
(Frogfoot as FNO)
I understand nothing would've been sorted over the weekend, but no response received whatsoever to my ticket, and usage figures haven't yet been reinstated.
The "last updated" time was by me (Monday morning) when I sent a friendly reminder it was still o/s.
Your Support has had a tendency to respond at weird hours of the night (2 or 3, to 5 or 6 am), so maybe I'll get some feedback early on Tuesday ?
Either way, can you look into it
@Captain Axxess
Then :
* Usage data was last updated on: 2026/07/31 23:50:42
(Frogfoot as FNO)
I understand nothing would've been sorted over the weekend, but no response received whatsoever to my ticket, and usage figures haven't yet been reinstated.
Subject :
No usage figures yet for August 2026
Ticket ID :
3g2j4mc462
Status :
Open
Department :
Support
Created :
2026-08-01 10:52:11
Last Updated :
2026-08-03 09:34:50
The "last updated" time was by me (Monday morning) when I sent a friendly reminder it was still o/s.
Your Support has had a tendency to respond at weird hours of the night (2 or 3, to 5 or 6 am), so maybe I'll get some feedback early on Tuesday ?
Either way, can you look into it
@Captain Axxess