Fibrehoods

We have Fibrehoods in our complex, they finished installing mid December. I think 2/3 units were connected late December. The installation of the main line for the complex was quick and dirty :erm:. Seems like this was contracted out though because the guy/group who installed the main line, always arrived in is car full of stickers advertising some diving school... Not sure if diving or installing fibre was his main job :)

Anyway, decided to go with iConnect last Tuesday, so called them and they sent me forms to fill in etc. Was hoping to get it installed the same week so decided to test my luck and applied some pressure to Fibrehoods/iConnect - didn't work.

Got a call today from Britelink to say they're ready to install ONT tomorrow. So i'm quite impressed with the service from Fibrehoods. Britelink even send an email with a piccture showing the splicer and ONT size and where it should be placed. iConnect is also pretty good, always trying to assist.

Hope this all translates into a good connection :)
 
Last edited:
Fibrehoods installed in Highlands North during Nov / December 2016. I signed up with Vox for a 100mb uncapped unshaped connection.

The connection team and installation was outstanding - done on time, very neatly, no mess, and fairly swiftly towards the end of November 2016.

My connection has been rather disappointing, though. Speeds vary from less than 100kbs to 90Mbs.... with shocking latency.... and often having to reset and restart the Network connection box and the Mikrotik router - I often get issues that there is no DNS (through DHCP on the Mikrotik) and connection is very erratic.

This is possibly my installation / connection or Vox as ISP, or the Mikrotik Router (which requires a highly technical mind to set up - even the Vox Support guys need to ask a friend sometimes...)
 
Photorer said:
Fibrehoods installed in Highlands North during Nov / December 2016. I signed up with Vox for a 100mb uncapped unshaped connection.

The connection team and installation was outstanding - done on time, very neatly, no mess, and fairly swiftly towards the end of November 2016.

My connection has been rather disappointing, though. Speeds vary from less than 100kbs to 90Mbs.... with shocking latency.... and often having to reset and restart the Network connection box and the Mikrotik router - I often get issues that there is no DNS (through DHCP on the Mikrotik) and connection is very erratic.

This is possibly my installation / connection or Vox as ISP, or the Mikrotik Router (which requires a highly technical mind to set up - even the Vox Support guys need to ask a friend sometimes...)
Click to expand...

excatly the same issue I am having with VOX. DNS issues, crappy international ping.. also got 100mb line. I am in Kensington B, Randburg.
took 300Gb unshaped package
 
Update from my side.

Britelink came out, channeled cable to my unit. Then 10mins before they they finished, the Fibrehoods splicing team showed up. Seems like Fibrehoods owns Britelink. Fibrehoods connected fibre at main splicing box and then did the splicing in the unit. Altogether, it took about 2 hours.

Their portable splicing machine was very interesting, just watching the process of how they correct the cut fibre ends and then how the machine aligns them and joins them looked impressive.

Received SMS's from iConnect now saying that I've been provisioned and that they will contact me soon to configure router etc. Till then.

PS The guy from Fibrehoods says installation requests are going through the roof. They don't have enough capacity to cope with the requests. I thought this was quite interesting.
 
Photorer said:
Fibrehoods installed in Highlands North during Nov / December 2016. I signed up with Vox for a 100mb uncapped unshaped connection.

The connection team and installation was outstanding - done on time, very neatly, no mess, and fairly swiftly towards the end of November 2016.

My connection has been rather disappointing, though. Speeds vary from less than 100kbs to 90Mbs.... with shocking latency.... and often having to reset and restart the Network connection box and the Mikrotik router - I often get issues that there is no DNS (through DHCP on the Mikrotik) and connection is very erratic.

This is possibly my installation / connection or Vox as ISP, or the Mikrotik Router (which requires a highly technical mind to set up - even the Vox Support guys need to ask a friend sometimes...)
Click to expand...

Why not go with a true uncapped service and user your own router :).
 
Might as well finish the story...

iConnect booked to come out today at 9am for router install, at 9:15 I got nervous and phoned them. There was a miscommunication and they forgot about the install, they promised to call me back in 5 minutes. Called me back and said a technician would show up before 10am, technician showed up at 9:45, installed everything in about an hour.

Ran a speed test and got 102Mbs down/50Mbs up....very happy

All in all, was very happy with Fibrehoods and iConnect for their speed and service.
 
JimboBob said:
Might as well finish the story...

iConnect booked to come out today at 9am for router install, at 9:15 I got nervous and phoned them. There was a miscommunication and they forgot about the install, they promised to call me back in 5 minutes. Called me back and said a technician would show up before 10am, technician showed up at 9:45, installed everything in about an hour.

Ran a speed test and got 102Mbs down/50Mbs up....very happy

All in all, was very happy with Fibrehoods and iConnect for their speed and service.
Click to expand...

Good speed test! I'm considering iConnect too.

Are you happy with the router wifi ?

Do you know if there any t's and c's related to paying for the router or returning it back to them if you cancel after 6 months?
 
element1 said:
Good speed test! I'm considering iConnect too.

Are you happy with the router wifi ?

Do you know if there any t's and c's related to paying for the router or returning it back to them if you cancel after 6 months?
Click to expand...

iConnect supply a TP Link Archer C2 - dual band gigabit router. That speed test I did was over wifi on my phone. I scanned over the T&C's, so not sure who owns the router. For some strange reason, you have to phone iConnect to get the admin password for the router which is a bit bizarre...I mean, I watched the tech guy type the password in...

Updated GTA yesterday, 3GB patch took 5 mins...didn't quite believe it.
 
Last edited:
JimboBob said:
iConnect supply a TP Link Archer C2 - dual band gigabit router. That speed test I did was over wifi on my phone. I scanned over the T&C's, so not sure who owns the router. For some strange reason, you have to phone iConnect to get the admin password for the router which is a bit bizarre...I mean, I watched the tech guy type the password in...

Updated GTA yesterday, 3GB patch took 5 mins...didn't quite believe it.
Click to expand...

Whoa.. I think i'm sold. Will sign-up for fibre today..
 
I'm getting connected, got the ONT today by a team of 6 guys who were 3h late.

Then I learn that another team needs to come and splice it.

And then another team from the ISP this time needs to come and put the router.

The process is actually ridiculously long and painful since I'll have to be out of work two other times.

How I miss Vumatel where it was installed in a week with the guys coming once and doing it all.

Edit: Splicing team arrived an hour after at 6:30pm so rather happy, only the ISP to handle now.
 
Last edited:
So the splicing team came and could not finish their job, were supposed to come back this morning but I have yet to hear from them.

Iconnect has no clue of what's happening.
 
Still no answer from Fibrehoods and Iconnect is supposed to deal with them but nothing either on their side.

Both have a ridiculous service.
 
Been using fibre for a few months now and I must say that latency is not the greatest...

I visited some family in Aus last year, they happened to have fibre and I was blown away at how instant everything felt, this was using my cell phone (Nexus 5). Websites loaded almost instantly, the Play Store kept up with my finger tapping etc etc.... It felt like I had upgraded my phone.

Latency here, seems pretty slow, even on LTE. Go into the Play Store, wait 2/3 seconds for thumbnails to load. Go to saved websites, wait 2/3 seconds for the page to start loading after tapping...

Don't get me wrong, my mind is blown when it comes to throughput! But latency seems to be so so...
 
JimboBob said:
Been using fibre for a few months now and I must say that latency is not the greatest...

I visited some family in Aus last year, they happened to have fibre and I was blown away at how instant everything felt, this was using my cell phone (Nexus 5). Websites loaded almost instantly, the Play Store kept up with my finger tapping etc etc.... It felt like I had upgraded my phone.

Latency here, seems pretty slow, even on LTE. Go into the Play Store, wait 2/3 seconds for thumbnails to load. Go to saved websites, wait 2/3 seconds for the page to start loading after tapping...

Don't get me wrong, my mind is blown when it comes to throughput! But latency seems to be so so...
Click to expand...

You also accessing international servers and so forth, speaking under correction but you have to remember the backbone that Aus has to other countries are far better too. We are still limited but your out of country routing.

I on the other hand have had a great experience with in-land sites and services, outbound hasn't changed drastically...
 
JimboBob said:
Been using fibre for a few months now and I must say that latency is not the greatest...

I visited some family in Aus last year, they happened to have fibre and I was blown away at how instant everything felt, this was using my cell phone (Nexus 5). Websites loaded almost instantly, the Play Store kept up with my finger tapping etc etc.... It felt like I had upgraded my phone.

Latency here, seems pretty slow, even on LTE. Go into the Play Store, wait 2/3 seconds for thumbnails to load. Go to saved websites, wait 2/3 seconds for the page to start loading after tapping...

Don't get me wrong, my mind is blown when it comes to throughput! But latency seems to be so so...
Click to expand...
More so there is far more local content and CDNs in Aus, from ZA we still "fetch" a lot from other continents which is then relative on latency there, which is relative to the distance the light has to travel. Physics at the end of the day, but more and more content providers are deploying caches in country which will help with the experience of things :).
 
PBCool said:
More so there is far more local content and CDNs in Aus, from ZA we still "fetch" a lot from other continents which is then relative on latency there, which is relative to the distance the light has to travel. Physics at the end of the day, but more and more content providers are deploying caches in country which will help with the experience of things :).
Click to expand...

I assume having fibre rolling out almost everywhere is going to make companies sit-up and take notice. Hopefully good things will happen....like a local Blizz server :)
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X