Hi, hoping someone can offer advice.
I had money transferred from Europe last night using Inter Africa. Today I called to confirm the documentation needed to collect the funds and ran into a problem when it came to proof of address.
I'm renting a cottage and no utilities are in my name, and I don't have a lease agreement. I thought that a letter of confirmation from the owner would be sufficient, together with a utility bill from said owner. This appears to meet the requirements of the banks.
Inter Africa has however demanded the actual identity document of the owner, or a certified copy thereof. The property owner is unwilling to provide this, citing the risk of identity theft. The funds are required to meet end-of-month commitments, including, incidentally, the said property owner's rent.
What is the best course to follow? How difficult is it to have the transaction reversed, and to have the money resent to someone else, and how long will this take?
Any advice would be appreciated.
I had money transferred from Europe last night using Inter Africa. Today I called to confirm the documentation needed to collect the funds and ran into a problem when it came to proof of address.
I'm renting a cottage and no utilities are in my name, and I don't have a lease agreement. I thought that a letter of confirmation from the owner would be sufficient, together with a utility bill from said owner. This appears to meet the requirements of the banks.
Inter Africa has however demanded the actual identity document of the owner, or a certified copy thereof. The property owner is unwilling to provide this, citing the risk of identity theft. The funds are required to meet end-of-month commitments, including, incidentally, the said property owner's rent.
What is the best course to follow? How difficult is it to have the transaction reversed, and to have the money resent to someone else, and how long will this take?
Any advice would be appreciated.