FINAL thread on my 8ta i5 Bill.

[Rose Hewit]

Okay, I know I have made a few threads, but I FINALLY managed to get some clarity.

I signed up on the 17th of August 2011 and received my bill today. So this is as follows:

1) I will be debited on the 31st of September 2011.

2) R400 was charged for Sim and Connection, R200 will be credited back because they charged for 2 sim cards. it was a duplicate order and they cancelled the duplicate account.

3) R145. for Midnight Surfer, this would be for 2 months (August + September).

4) R289. for Daytime bundle, this would also be for 2 months (August + September).


My bill came out to R634 Including Sim and connection (R843 with overcharged Sim and connection).

Is this correct? I had to do all the calculations because the bill is so vague it's crazy. But am I supposed to be charged pro-rata (August) and monthly fee (September)?

 

[sly]

It's correct, first bill from telkom is always pro-rata + 1 month subs.. the credit process is usually fairly quick.. if you have a credit, the refund process usually works, just have ur dates in order.. work through a Telkom shop, I used to get credits for no service.. Just be patient.

 

[Rose Hewit]

It's correct, first bill from telkom is always pro-rata + 1 month subs.. the credit process is usually fairly quick.. if you have a credit, the refund process usually works, just have ur dates in order.. work through a Telkom shop, I used to get credits for no service.. Just be patient.

Thanks, sly. The only issue I had was basically the surcharged R200 for a dud account (a mistake on their side). As I said earlier the bill is very vague, so it's kind of hard to calculate what's going on if you are not used to the way different companies charge.

 

[sly]

Happens all the time when they launching new products, their system doesn't do any validation captured data.... The billing system just allocates the cost on each line item. Simple logicFor a new contract sim connect fee(SIM001 can't be >1), unless they using account number as a unique identifier not the tel number. #datajunkie #justsaying