Finding the base station.

Luf

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Hey guys,

I have a neoflex 15gig connection. I have been having issues with it for more than 5 months and no one is willing to help me out at the call centre.

I finally bought myself an antenna and now i need to point it at the base station for the best results. The problem is, how do i find the base station and no a neoflex device how do i find out my RSSI etc.

The guys at the centre say they dont know where the base stations are so they cant help me. Phoned them three or four times over the weekend and on friday and NO ONE can help me. I am not suprised at all.

Please any help would be great.
 
Antenna DIY without outside help

Luf,

Forget about call center agents, RSSi etc. This may be a bit long winded, but it take no longer that 20 - 30 minutes. NF = NeoFlex

Follow the procedure below. I did this a while ago, and no problems so far.

1) Install antenna on pole (I used my TV antenna pole, but lowered the TV antenna a bit, with NF antenna at the top (about 30cm from the top, with TV antenna about midway between top and bottom). I had to do this, a I am nowhere near any coverage area(6 kms from nearest tower, and in a big hole). In total my NF Antenna is about 14m of ground.
2) Switch on NF indoors and set up everything, then do speedtest. I got 120/60 kb/s on ground floor. Repeat on 1 st floor, if available. I got 240/100 kb/s. So height is important.
3) Install Antenna on outside pole, in any direction, but don't tighten the bolts 100% yet. Don't run the antenna cable through roof to study etc. yet.
4) Attach cable to antenna.
5) Make sure NeoFlex is fully charged. Remove the right hand side flexible antenna thingy. You will see it is marked RX/TX.
6) Get a pencil and take it and NF with you on the roof.
7) Connect other side of antenna cable (should be about 10m long, if from Poynting)
8) Switch on NF.
9) Have a look at the signal strength LED indicator. It should be red, unless you already hit the sweet spot already.
10) Now slowly rotate the antenna. Note the direction (make mark with pencil on pole) when LED changes from red to orange or even green, if you are lucky to have good signal (why would you then need this antenna then?).
11) Rotate further, until the signal goes from orange to red again. Note this position with pencil on pole.
12) You should go a full 360 deg, to make sure you don't have another signal from another tower. If so, mark the two extremities of that signal on your pole also.
13) Now rotate the antenna to MIDWAY between the two extremity marks you have made on the mast.
14) Tighten bolts.
15) Switch of NF. Remove cable from NF and run cable through roof to inside.
16) Get of roof. This is probably the most dangerous thing of this procedure!
17) Go inside and connect cable to NF, and PC to NF (wired or wireless).
18) Do speedtest again. Mine went to 500/500 kb/s. (weird, that I'm getting a symetrical speed, but i'm not complaining)
19) If you found an alternate signal, get back up on the roof and rotate antenna to previously marked spots.
20) Repeat speedtest again to see if it is better, If not, return the antenna to original position and tighten.
21) Take zipties or ducktape and tighten all cables nicely, will you, the last time you go up. Take sidecutter with you?
22) Lastly, repeat this procedure, every 3 - 6 month or so, as NT may have switched on new towers closer to you, until such time that you don't need an antenna anymore. (You will get a green signal strength). If you see men in Orange destroying your paving in the area, or find a note in you post box, be patient, speak to neighbours, or drive around and follow to where they are laying the fibers to.
23) You can switch the NF device over to USB, install the drivers & cable to PC, and check RSSI, etc

Other Notes. If you speedtest results start dropping, don't panic. It just means more and more people are using NF/NC etc in your area, and are poaching your signal. Hopefully this means NT will install a tower closer to you that the one your currently on.

I hope this helps.
 
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The biggest issue for me is that Im on the ground floor of a complex and while I have a nice big back area, I am not allowed to mount an antenna or any external fixture which makes it harder. Also, the unit is located in the middle of the other and surrounded by towering units so LOS is terrible. I also obviously have no access to the roof. which is why I got the amp. Tho it seems I get a better signal without it which makes me think there could be something wrong with it. its kinda disheartening.
 
The biggest issue for me is that Im on the ground floor of a complex and while I have a nice big back area, I am not allowed to mount an antenna or any external fixture which makes it harder. Also, the unit is located in the middle of the other and surrounded by towering units so LOS is terrible. I also obviously have no access to the roof. which is why I got the amp. Tho it seems I get a better signal without it which makes me think there could be something wrong with it. its kinda disheartening.

Style,

What device you using? whereabouts you? PM me if you need to.
 
About Polarisation

Just for the record, my polarisation is horisontal. A recent thread suggests that some towers may be Vertical polarised. Ran Speedtest again last night around 8h45, got 2.1 Mb/s down, 0.6 Mb/s down. 113 ms to JHB. International (London) results were 0.92 Down, 0.31 up and 453 ms.

At these speeds, I'm not going to get on the roof to test polarisation.
 
Just for the record, my polarisation is horisontal. A recent thread suggests that some towers may be Vertical polarised. Ran Speedtest again last night around 8h45, got 2.1 Mb/s down, 0.6 Mb/s down. 113 ms to JHB. International (London) results were 0.92 Down, 0.31 up and 453 ms.

At these speeds, I'm not going to get on the roof to test polarisation.

Prime or Flex? Must be Flex. you arent living nextdoor to the tower are you? :)
 
Location

Yes, Flex + a long way and no LOS from official NT coverage. They are building a tower about 2 km away, to which I will have LOS, so may not need antenna in future, but getting RFS date out of NT is like.....
This morning things are a bit slower, see http://www.speedtest.net/result/574380577.png. Still weird, that upload speeds are better or equal that download, UL is still good enough and within spec - just barely - it's busy time I'm not complaining.
 
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