Fine for missed debit order

[Drifter]

It can't possibly be cents.

Someone has to run the exception report showing the failed debit orders. That person occupies floorspace, has a salary, a desk, a PC with software, network, telephone, stationery, group printer, coffee, etc, etc.

Then there's the person who actions the failed report and contacts the defaulter. That person has floorspace, a salary, a desk, a PC with software, network, apps, telephone, stationery, group printer, tea, parking bay, etc, etc.

Then there's the person who has to re-run the debit job for failed debit orders, and that person has floorspace, a salary, a desk, a PC with software, network, apps, telephone, stationery, group printer, tea, parking bay, etc, etc.

Then there's the ten extra people you have in customer services to field calls from the hundreds/thousands of customers every month who have failed debit orders. These people all have floorspace, a salary, a desk, a PC with software, network, apps, telephone, stationery, group printer, tea, parking bay, etc, etc.

It's a bargain at a mere R80, once you consider all the true costs to a company.

The exception report will be part of the normal batch run anyways. In fact, they get a report back from the bank. It's not a manual process at all. Just another process within in an existing process that already happens automatically.

 

[Arthur]

The exception report will be part of the normal batch run anyways. In fact, they get a report back from the bank. It's not a manual process at all. Just another process within in an existing process that already happens automatically.

Yes, but it has to be actioned. Of course I'm not referring to the simple machine run.

The actual details will vary from place to place. The above is merely illustrative that there are countless costs and systems and processes and people involved in making a transaction happen.

Last I looked, no-one is working for free. And even if they were, just having a building for them to work in costs money. And the lights have to be kept on...

I don't know of a midsize company and bigger that can produce an invoice for under R120 once all true costs are factored in. Of course these costs are across the organisation, but they are no less real because of that.

The bottom line (always the bottom line): R80 is a pretty low price for handling a failed debit order. If they didn't charge defaulters for that then they'd have to recover that cost from all customers, and that means non-defaulters end up paying the bulk of the extra costs incurred by defaulters, and that's not fair.

 

[biometrics]

Both Telkom and City of Cape Town charges for failed debit orders. Therefore they get paid manually by me as my cash flow is variable.

If they want to be dicks about it they don't get the benefit of dipping into my account.

 

[cavedog]

and yet no one else i know of chargers the client for a missed debit order. are you suggesting everybody is just chucking away huge piles of cash.

Don't try and argue with him if memory serves me right he also commented something the same line of the news post how the one guys debt of R200 ended up being R15 000 saying the defaulters fault and he thought he could get away with out paying ect ect.....

on topic though yeah it's shocking to say the least. Had to cough bank charges and cellc premium fee just because my salary got delayed because of a stupid standard bank problem......

To me it's unacceptable because they don't give you other payment options. It's debit order only but you can make manual payments before hand and the debit order won't go off.

If it was a payment option of your choice then I would say okay yeah maybe they can charge that fee.

ps @Arthur take note of last post

 

[cavedog]

Yes, but it has to be actioned. Of course I'm not referring to the simple machine run.

The actual details will vary from place to place. The above is merely illustrative that there are countless costs and systems and processes and people involved in making a transaction happen.

Last I looked, no-one is working for free. And even if they were, just having a building for them to work in costs money. And the lights have to be kept on...

I don't know of a midsize company and bigger that can produce an invoice for under R120 once all true costs are factored in. Of course these costs are across the organisation, but they are no less real because of that.

The bottom line (always the bottom line): R80 is a pretty low price for handling a failed debit order. If they didn't charge defaulters for that then they'd have to recover that cost from all customers, and that means non-defaulters end up paying the bulk of the extra costs incurred by defaulters, and that's not fair.

So say 1000 debit orders failed because of various reasons does it justify Cellc to get R80 000 extra just for that and get their money too. They making money off the money they made already..... No that's just wrong.

 

[Cell_C]

So say 1000 debit orders failed because of various reasons does it justify Cellc to get R80 000 extra just for that and get their money too. They making money off the money they made already..... No that's just wrong.

Hi cavedog

We are not making money from this, we are being charged by the banks for reversed debit orders.

^SM

 

[akescpt]

Both Telkom and City of Cape Town charges for failed debit orders. Therefore they get paid manually by me as my cash flow is variable.

If they want to be dicks about it they don't get the benefit of dipping into my account.

yes those and multichoice don't get debit orders. in fact i ask if its compulsory for a debit order. if not i pay manually. got roped in with multichoice when i was young and innocent.

 

[akescpt]

Hi cavedog

We are not making money from this, we are being charged by the banks for reversed debit orders.

^SM

a shaft for a shaft. how much is the bank charging you?

 

[Arthur]

None of this would be happening if the person owed money wasn't being shafted in the first place. It's not their fault the debtor didn't pay as agreed.

Justice is a two-edged sword.

 

[koeksGHT]

a shaft for a shaft. how much is the bank charging you?

R3

 

[Rocket-Boy]

Asking any institution to change a debit order date effective immediately hardly ever goes right the first time.

It also depends on when it was done, debit orders are submitted in batches so if the request is after the submission date then it wont happen that month.