Cell_C
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  • I lost my phone on Sunday and I tried to do a sim swap yesterday.They asked me a couple of questions of questions that I failed to answer.I think the problem might be that my number wasn't registered in my name.Its one of those sim cards you get in the street already registered.How can I get my number back?Is there an alternative?I need my number back everything is linked on that number if I lose it idk
    NeonNinja
    NeonNinja
    Go to the store.
    B
    BradleyKZN
    You might not be able to get it back because it wasn't RICA'd in your name.
    Hi, I got robbed yesterday opened a case got the case number, I went to cell c, asked them to blacklist my phone they said the simcard is not under my name also called customer service, they said i failed the security questions. I dont know what the hell im suppose to do and this is annoying I have the phone serial number and the box. please help. its very urgent, i need to claim for insurance.
    T
    Thandazo1981
    I had the same problem with my daughter's cellphone. I'm still paying for it even today. Cell c is bad.
    Cell_C
    Cell_C
    Hi Thandazo1981


    Were you looking to blacklist the device?

    ^NZ
    Hi, I'm looking to send MMS via email, couldn't get answers through the call desk, you said I should msg to get help?

    Thanks
    Cell_C
    Cell_C
    Hi wavecycle

    Please provide us with your contact number. A Consultant will contact you and assist.

    ^SM
    B
    BradleyKZN
    Just send the number via PM and not here, as this isn't private and will expose your number to the internet.
    Hi I lost my Cell C sim. It was already ricad. How can I do a sim swap???? HELP ME PLEASE!!!!! ALL OF MY accounts my email, banking EVERYTHING was linked to that number!!!
    no Cell C fixed LTE using Cell C home Router in Standerton, MP, since Wed 27th April 2019, unable to connect to the internet - went to the store on Friday - they say settings have changed. Please advise as to what is the course of action as I'm paying for a service I'm not receiving?
    Can you assist with blocking of stolen phone?
    Cell_C
    Cell_C
    Hi jakkieblom

    Thanks for reaching out!

    Please provide us with the IMEI number of the stolen device, the cellphone number in question and your contact number.

    ^SM
    Hi

    Can you please explain why Cellc wifi calling has most of the time very bad sound quality for the receiver even if I have a very good wifi signal. It seems Cellc is routing or choking the wifi calling in order to enforce normal calls?

    Thanks

    Pieter
    Cell_C
    Cell_C
    Hi Pieter

    What is the make and model of your device.

    ^NS
    P
    PRS6544
    Iphone 6
    Hi I'm looking to cancel my LTE contract. I need to know how to go about it and how much I need to pay please.
    Been trying for nearly 3 months to ascertain the transmitter location closest to Farms Edge, Pekalmy Road Bergvliet Cape Town in order to orient an outdoor antenna
    In each case I receive a phone call to tell me that info is unavailable
    Fed up with this lack of info
    Friday sees the router and SIM to go back to the CellC store and the debit order will be cancelled at the bank
    Cell_C
    Cell_C
    Hi chrisc

    We're following up on your query.

    ^NS
    Hi. I have called the call center and provided them with all the relevant information required for blacklisting my phone. Somehow they have advised that I do not meet the criteria or I have 1 question wrong. I have been mugged on Friday 19/10 - Been to the police station and now need to blacklist the phone in order for the insurance to process their documents. I am unable to get to the store during working hours.
    Hi DXL

    We still have the packages. The 100GB is R1599 and the 200GB is R1999. The data is valid for 365 days.

    ^NS
    Hi Cellc Rep

    Are there any specials on the 100gig or 200gig prepaid package from anyone ?

    If not

    Can cellc throw in some prepaid specials on this bigger LTE offer.

    Thanks
    Hi. Any way you can tell me where your towers are in my area. Mount an external antenna and need to know where to point.
    chrisc
    chrisc
    Did you ever get a response? I have been trying since September
    What is the cash price of the ZTE MF 667 3G USB modem and the full specs ? Website only gives a contract price. Is it LTE capable ? I believe Cell C uses mostly the 900 MHz for 3G, what is it using for LTE, or is it dependent on the local tower ?
    Hi brattex

    Please dial *147*9#

    The earliest date you can upgrade will be displayed on the screen.

    ^XD
    Hi there

    My full contract term allows me to upgrade 10/08/2016.

    Am I able to do an early upgrade? My phone has died...
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