kaspaas
Expert Member
Finweek is conducting a series of call centre tests.
The latest one tried is Vodacom
Call cancelled
09/02/2007 14:35
http://www.fin24.co.za/articles/bus...?Nav=ns&lvl2=buss&ArticleID=1518-1786_2067072
Johannesburg - Companies are not supposed to make cancelling an account easy, but trying to get hold of a consultant at the Vodacom call centre proved to be a trial by fire as Finweek found out.
While there are a plethora of options that may or may not get you through to a consultant, looking for information on how to cancel an account led me to the last choice on the second set of options - pressing zero and zero for those who are curious.
Forty-five minutes later I had heard Vodacom wish me and my family well over the festive season three or four times, asking me to drive carefully over the holiday period. Maybe they should update their messages.
On my second attempt I selected the options to connect me to the upgrade department, which turned out to be the cancellations department as well.
Unfortunately, this is not mentioned in the list of options and I ended up wasting the better part of an hour because of this.
Cancelling the account took less than a minute with an extremely efficient agent, but this did nothing to temper my annoyance at having ended up in the call centre equivalent of a landfill.
The latest one tried is Vodacom
Call cancelled
09/02/2007 14:35
http://www.fin24.co.za/articles/bus...?Nav=ns&lvl2=buss&ArticleID=1518-1786_2067072
Johannesburg - Companies are not supposed to make cancelling an account easy, but trying to get hold of a consultant at the Vodacom call centre proved to be a trial by fire as Finweek found out.
While there are a plethora of options that may or may not get you through to a consultant, looking for information on how to cancel an account led me to the last choice on the second set of options - pressing zero and zero for those who are curious.
Forty-five minutes later I had heard Vodacom wish me and my family well over the festive season three or four times, asking me to drive carefully over the holiday period. Maybe they should update their messages.
On my second attempt I selected the options to connect me to the upgrade department, which turned out to be the cancellations department as well.
Unfortunately, this is not mentioned in the list of options and I ended up wasting the better part of an hour because of this.
Cancelling the account took less than a minute with an extremely efficient agent, but this did nothing to temper my annoyance at having ended up in the call centre equivalent of a landfill.
