First impressions on ure mywireless

"theres still nobody that can say they have had a pleasant experience"

theres nobody that can say anything about the service, nobody has the servive yet! ITs All because of the stupid 24month contract. Credit checks and stuff

..- dot dot dash ;)
 
Sliver, the service is not bad on the technical side... until it goes down and you need support. That is how the support is on vsat and solo24 services. The same staff will be dealing with mywireless, I dont think they will become competent overnight. Hopefully they will employ more staff and the good service will rub off on vsat and other products as well.

In the end I think ADSL and Mywireless will compete well against each other.
 
Yes well, like I said before... they have no experience in such an arena, hence the circus on signing up....

hopefully they'll learn out of their mistakes and make the process more effcient. (spelling)

I would like to offer my services as a solutions developer, to integrate the systems they are running, because according to the support consultant (haha, consultant) they don't know if you have been approved or not, hell, I expect to call in with my ordernumber and get an answer (like if you call telkom and almost sortof get an answer)

:)
 
tisk tisk tisk. i saw this coming. nothing was ready. setting a date is pretty stupid if its not going to work. some of the questions on the app form are very obscure.. who cares how many hours uve been married for? whats the point in having a full map for people to check they have coverage? why not single out the places which actually are covered.. do u know how much bandwidth that map must have used up on the launch date? i bet people in durban and cape town were even checking.. thus lagging the server.. well atleast it was a good test to see if their server would crash.. luckily it didn't. i found out monday night that i was disconnected as a beta tester, nice to know that my isdn line wasn't working and actually finding out by connecting on my 33.6kmodem that the reason was because billing had to start for the clients.. none of the offical testing has begun so i donno how clients are supposed to get correct answers when the service hasn't been properly externally tested. If you phone the techinal support and have problems with your login, you should expect to be called back. THey techies have no access in giving you a login. as you know they disconnected us beta's and said we'd be back on sometime next week, now i called in and said right i have got a new modem from you because my pc was crashing and i wanted to test if it was the modem causing this. i get the response "there is no way for you to check until you are connected sometime next week" great! I said how can i tell people i enjoyed this service if i couldn't stay connected because of a fault in the software/hardware and you wouldn't even let me test it properly and I should recommend this to people?

anyway nextweek (guessing friday) i should hopefully beable to test further and try and route my problem. but just as everyone is pissed off, so am I. dealing with these companies
 
That is why they should sub contract to ISP’s that have the knowledge and experience to do the job properly. They would rather provide poor service and keep the profit to them self. Typical government controlled company.
 
Ok, first off I think there already lots of people that has the service.

I for one would have had it last week if it werent for the fact that they (forgot) to cover most of Pretoria?

I know of at least 2 people in our company that got their modems last Thursday. They both have 256k options and say they are getting about 30k download speeds.

Unfortuanately I cant comment on gaming as I just showed them today that we actually have gaming servers in South Africa. (Seems they tried playing on the internasional servers [:D])

Now if Sentech could please put up a pole right in Moreletapark (Pretoria) then I can get my connection, with NO CAP.

Err, make that a few poles, just incase.
 
And what happen when they tried to play internationally? What were there pings like? This should give us some info on their international bandwidth

..- dot dot dash ;)
 
tis not a matter of bandwidth, but latency.... travelling 15000 odd km to a satelite and back means more "ms" delay

they could have the biggest bandwidth ever... if it goes through satelite, you basically have *** lag. (unless through the sat3 cable)

proasm said that games would maybe be routed through the sat3 cable in future.... lets hope it does :)
 
The only reason why they want you to have a cheque account is because they request a "Bank code" from your bank.
The requests would look something like this
They state your account, your name, and some other details. Requesting is so and so good for X rand each month for a certain period. Or one amount in one period.

The Bank will then confirm your details. Yes account so and so does belong to Mr X or no it does not.
If it does, they will reply with a Single letter Code, on a scale “A” been really good, and “F” really bad, banks never give higher than a C. The banks look at number of things RD cheques on your account In the last 6 months, if you go over your limit and for how long. Amount of deposits withdrawals the general behaviour on your account. And general feel for their customer. And the automated credit score on your account.
The reason banks don’t do this on a saving account is there is no history of over the limit, or history of Rd cheques and because saving accounts don’t come with over drafts and therefore banks don’t credit score your account.

Never in this process is your personal or bank related info supplied to the requestor. It’s mere yes the details match up account to name and a single letter code. The requestor will generally have to go through their bank, So if Sentech banks with ABSA and you bank with Nedbank. Sentech will ask ABSA to get the code from Nedbank.

There 2 other credit checks will either be with “ITC” or “Experience” and KI if you are applying on behalf of a CC or Company. Most large companies like Telkom Cell companies clothing stores feed info into these systems. So the following info is to be had. A if you missed payment or you taken to court for non payment. And your payment cycle meaning the creditor will be able to see if you pay your accounts late.
So you would see Mtn in a month you paid on time you will see a = sign a month you paid late an X. and the general amount of your account with those stores. So if your average telephone bill is R600 you will see Telkom R600. and these sites confirm your details once again. ID, address, married, children. These system pull their info from numerous data sources.
 
Dear Diary :)

Okay, the latest in the saga of 'trying to get MyWireless service'. Started the attempt on the 19th, its now the 28th - yesterday I assemble all the crap needed for Sentech, from the contract (dont even go there) through to blood samples, sperm samples, photo's of myself in compromising positions with sheep for them to use as blackmail, proof of my never having been a communist, and a wide range of other fairly easily manufactured things which companies rather laughably consider to be proof of ones goodwill, ability to pay, and willingness to be considered bound by a contract, in this modern age. (meantime, of course, the reality is something else entirely)

Today - 28th - I phone my Deep Throat inside the Secret-Conspiracy-Known-As_Sentech and get told it all went through without a glitch (perhaps because it had nothing to do with Sentech?) - Apparently my module is part of the next batch to be sent out, by a company called Fast Com (sounded like that anyway) - and I should have the module tomorrow.

Of course this means nothing. a) the module has to get here b) it has to work c) I should be able to install it and be on the network without hours of fiddling with sentech 'support'

Added to this, despite being told that tomorrow (the 29th) is when this company will make contact and deliver the module, I have just received a further x2 pdf copies of the contract - presumably for me to sign.. I mailed back saying 'huh? I've sent it all in and had confirmation of approval- so I'll assume its crossed lines that's caused this..'

so tension is now rising here, awaiting to see if this will actually arrive, happen, and work like they say it will..

If it does and I can be up n running rapidly, I'll - purely for research purposes - give a list of download speeds to a range of my favourite warez sites in assorted countries, as well as speeds off various ftp's (where I routinely download appz, occasional films and the latest howard stern radio shows and other fun things :)

For myself, being a 56k modem user, I'll be content with even the same speed but online 24/7. So anything over the area of say 6k d/l rate, I'll be content.

If the module actually arrives, I'll do some test sends and receieves via MIRC f-serves local and overseas, and give upload/download rates, ditto for Usenet - then for the more legit-minded types, I'll pick arb 'official' sites in US and UK and yank things and check speeds and detail 'em..
If the fates will it, and things are revving, I might load up my dusty Quake 3, and check ping times to local, US and UK servers, for the gamers..

I figure the one thing that needs to be considered with MyWireless, is the same thing when buying a PC, can/will it do what you want it to do. Not 'is it the fastest/biggest' - just 'can it do what you want'. So for me, 24/7 no cap, cheaper than my monthly phone bill, and hopefully speeds over 6-10k upping and downloading, that's sufficient for me. But I get that this isnt the same criteria for everyone else.

As no one else on the forum seems to have got the MyWireless, I figure if I'm the schmuck who manages to find out firsthand if its a bowl of steaming poo or actually cool, it can be worthwhile for me to post non-techie info on the speeds and 'feel' of it, for everyone else, to help them determine whether to make the leap.

I'll keep forumites posted.. :)
 
LoneGunman :

Thanks in advance for the info you will provide (hopefully tomorrow) [;)] At this point you will probably get the maximum speed (of your package) as the Sentech network is far from saturated. Things will get interesting once Cape Town and Durban go online.
 
once again let down. you know how annoyed i am? 19th i was disconnected. ok fair the launch. email comes later saying sometime nextweek you'll be back on. ok fair they gotta set up other clients. friday - i collect a new modem from sentech in fourways and am keen to test it. I phone tech support and ask for a login/password cause i'm off atm, they say we'll get back to you.. they have no access to ANY logins.. saturday morning i get a call, don't worry the people doing the l/p registering will be back on monday to connect a account for you. so i think great i'll leave it till then. monday comes NOTHING i phone back and speak to the same guy, he says o hes sorry he's just emailed the lady doing the registering and wednesday you'll all be back on. is that a joke? i left it the whole day for them to reconnect me, tried at 7pm and to no availe had no connection. i phoned yet agaain and spoke to a different guy, who also had no clue on any logins.. he told me that he didn't know anything about it and he'll call me back tomorrow.. typical and exactly what i expected..

you see the difference is, i had this problem with my mweb. i phoned in within 3 minutes the dewd had given me his login to use and said to me my actual login will be ready within 12 hours. thats the service Sentech need. not just 24hr tech support where the techies know nothing.
 
Well no good news from my side either. Applied on the 23rd , sent in all neccesary forms etc etc , got a call from them saying that they had recieved my on line application and were waiting for the faxed contract so at least they are aware of the application.

Having had to wait 3 months for Telkom to evetually cancel/close my ADSL line (if indeed it really is closed as I am still getting invoiced by them) my patience in probably a lot better than most people out there. Hopefully have some good news over the next day or two.[:D]
 
I hope somewhere, someone is making notes of the wrongs in the system so that they will be improved. Develop a smooth capability and revise it until it matures into a smooth sailing organisation.

-----------------------
| Christiaan |
------------------------
 
Whoohoo ! ;)
I checked today, and I is covered in newlands pretoria.
So I'm applying now ... and hope things work out better than what Ive seen ;)

Edit: Oh, and didnt check myself... but check moreleta and faery glen areas, they might also be covered.
 
ONLINE ON MY WIRELESS!!!!

I wrote a lengthy fairly bitter thing earlier, then Sentech went the extra mile for me this afternoon, and I got my module dropped off for me, and am writing this now PERM online :) (so yeah, I deleted the earlier thing I was gonna post)

Okay, first impressions, and I've only been online for literally 5 minutes.. The install is pretty painless, silly sucker things to attach to a little I-Pod like stand, in which one puts the module, you start off by running the install cd, - DONT have the module plugged into your pc at this point - wait until the software tells you to do it.. your browser pops up, taking you to login page (had some minor probs for a bit getting the right login info, as I hadnt put one in to start with, but big compliments to a Deon Joubert at Sentech for getting on phone to other techies and sorting it out..

Earlier this morning was doing my usual modem download of aforementioned howard stern stuff, getting maybe 3k a sec download from an ftp in the US, now its pulling smoothly at between 7 - 9k and rising..

Testing local yanking speed, going to Tucows now, while still pulling off US ftp.. choosing something really boring and largish (DesignCAD 3D Max 12) 11 megs in size.. getting from IS tucows, coming in very stable at around 11k-ish a sec (this is combo with the ftp d/l, which is down to 6k a sec at same time) So currently there's around 16k or so in the downloads happening...

Idle thought, which I'd forgotten from old days of Megawan, things get very stable when not using a modem - you can have a lot of browsers open, and multiple downloads and different appz doing different things, without having Windows falling over..

After 5min the ftp d/l is down to 3k- but the tucows is holding steady in the 10k range - Im not complaining, as its a total of 10k more than I'd normally have :)

Right now Im gonna kill the tucows send, make coffee to celebrate (yes Im boring) and if folks want me to test grab things from different continents or sites, post em and I'll do it, no problem, and report results.. A bit later I'll snoop through the local game servers just for the heck of it and see what the pings are like..

First impression is 'yeah baby I can pack the damn modem away now and kiss goodbye to paying Telkom anything' - but we'll see, its early days, and according to the techies Im one of the first to get module and online..

So forumites, ask for things for me to test, and I'll oblige :)

*the LoneGunman dissembles the rifle and walks away from the grassy knoll*
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by LoneGunman</i>
<br />ONLINE ON MY WIRELESS!!!!
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Congrats. Which speed option did you choose BTW?

For interest sake can you ping 196.25.69.221 (SAIX Freelancer server) please.
 
Yo dood, I trust you have the 128k package? Firstly, can you ping SAIX and Mweb gaming servers and post the ping-replies here?
That's all I wanna see atm.
Cheers.
 
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