Uhh...
My Zest began refusing to start less than 2 weeks after buying it straight out of the first service. Told them repeatedly there was a problem with the carburettor, they refused to listen (I'm just a girl, what do I know about engines/bikes?). Told me to use the kickstarter, that's what it's there for, right? :wtf:
The kickstarter on that thing is the most pathetic design I've ever encountered. It was basically impossible to use. You're right, in this modern world you shouldn't have to use a kickstarter anymore.. but I had to. Their solution? Not to fix the carb, no. They wanted to charge me R1600+ for a "customisation" of the kickstarter lever so that it would be more usable.
I eventually had to get my dad to call them and threaten to get their import license revoked before they took the bike in for a complimentary re-service. Turns out it was the carburettor. I still can't use the kickstarter, but I don't have to anymore. Well, until the ignition fell out completely. Had to take that back too. Next week when I'm back in CT I have to take it back for the fourth time to get the ignition fixed again. My scooter is definitely "more prone to issues". In the 4 years I owned my Kawasaki Ninja I only had 1 non-scheduled service, for a crack in the exhaust. And they fixed that for free.
But a kickstarter is not a kickstarter when it's a really poorly designed kickstarter that doesn't kick or start.
Addition: Sorry for the rant, it's a little OT.