Firstshop - incorrect order delivered - bad first experience or normal?

[The_Ogre]

--

Contrast this to GeeWiz who sent me a product with a dead PSU (DOA). They let me test the PSU with a multimeter, send them pics showing it's dead and then shipped me a replacement all within 2 days (without having to send the actual controller back for a full unit swap out).

Going to order from them again now.

I ordered a Kill-a Watt from GeeWiz, when it got to me the earth pin of the plug was broken (it still worked if you could force in so the neutral and live socket holes open).

I sent them a mail and explained that it works, but it's a bit of a hassle. They replied that they'll send me a replacement.

I asked if I should box up the one I have and give it to the courier when he delivers the replacement.

They said, nah. Keep it. Now you have a backup in case the one we are sending ever goes faulty on you.

That's pretty impressive service.

 

[ToxicBunny]

"Please note that your refund has been sent through to our accounts department for further processing.

Please allow few days for the amount to reflect."

^ So I've been without my money (or a viable product since the 26th of October) - fun times. I'll update when it clears as a reminder to all to steer clear of the **** show that is FirstShop.co.za

Ahhh that lovely excuse... I've had it a few times, pisses me off.