Fixed-lte Rain peak data roll-over

[Lourens Erasmus]

Hi Afri-people,

My remaining peak data from December on my Rain fixed-lte package that only expires on the 31st of January as per client zone, did not roll-over from 31 Dec to 1 Jan. Can someone please help with this?

Regards

 

[Dan C]

Hi Afri-people,

My remaining peak data from December on my Rain fixed-lte package that only expires on the 31st of January as per client zone, did not roll-over from 31 Dec to 1 Jan. Can someone please help with this?

Regards

Same here.... it's gone

 

[MirageF1]

Fine here...so you guys must have angered them.

 

[AfriNatic]

Hi Afri-people,

My remaining peak data from December on my Rain fixed-lte package that only expires on the 31st of January as per client zone, did not roll-over from 31 Dec to 1 Jan. Can someone please help with this?

Regards

That is really weird as it should roll over. Please send me a PM with your account information and will check this for you.

 

[Lourens Erasmus]

That is really weird as it should roll over. Please send me a PM with your account information and will check this for you.

Thanks AfriNatic - sent.

 

[Lourens Erasmus]

Just to give everyone feedback. The mobile app shows that my data did roll over - thanks AfriNatic for confirming - but it doesn't show on client zone on the web. So it's a platform issue, not a roll-over issue.

 

[AfriNatic]

Just to give everyone feedback. The mobile app shows that my data did roll over - thanks AfriNatic for confirming - but it doesn't show on client zone on the web. So it's a platform issue, not a roll-over issue.

It should be slowing the correct values now.

 

[phly]

Is it only peak or off peak data rolls over as well?

 

[phly]

Is it only peak or off peak data rolls over as well?

Just checked the website and I see the two (peak and off peak are treated differently). SO I guess my question answered. And for the record, off peak data does not seem to rollover. That is reserved for the peak data.

 

[AfriNatic]

Just checked the website and I see the two (peak and off peak are treated differently). SO I guess my question answered. And for the record, off peak data does not seem to rollover. That is reserved for the peak data.

Yes, this is correct. Off Peak doesn't roll over and peak time data does.

 

[Lourens Erasmus]

It should be slowing the correct values now.

Morning AfriNatic,

It still doesn't show on client zone on the web. I only have three columns - top-up, peak and off-peak, and the peak total does not include my roll-over data. On the app there are four columns, the roll-over data is an additional column. It did use some of my roll-over data yesterday, so the usage is fine, just not the platform.

That being said, client zone on the web has been broken for a long time. I have other Afrihost packages, and client zone shows my total data available on all the packages, but does not include rain fixed lte data as part of the total. The data usage graph/info doesn't work as you probably know, but this applies to the app as well. So we can never really track or confirm that our data are deducted accurately..

 

[Dan C]

It should be slowing the correct values now.

Not on the web portal.

 

[AfriNatic]

Morning AfriNatic,

It still doesn't show on client zone on the web. I only have three columns - top-up, peak and off-peak, and the peak total does not include my roll-over data. On the app there are four columns, the roll-over data is an additional column. It did use some of my roll-over data yesterday, so the usage is fine, just not the platform.

That being said, client zone on the web has been broken for a long time. I have other Afrihost packages, and client zone shows my total data available on all the packages, but does not include rain fixed lte data as part of the total. The data usage graph/info doesn't work as you probably know, but this applies to the app as well. So we can never really track or confirm that our data are deducted accurately..

I will chat to our Front End Devs to see if we can get this sorted out. I am sorry about this.