Noah
Expert Member
- Joined
- Jan 21, 2008
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My mother got an FNB savings account as a secondary account to her main ABSA account.
She probably used the card twice in the space of a year.
When she made the account she set a limit of R1000 on the account.
In November last year her car lock was jammed and her purse stolen, they managed to withdraw from both her ABSA and FNB accounts. ABSA refunded her, FNB claimed she had given her pin away. What's worse is that they withdrew R3000 from the account and they couldn't explain why the limit was changed.
I let her use my PC to change her pin back to R1000 and I can confirm as witness that it changed back to R1000.
Today while checking on the account she checked her limits and they were set to R3000 again.
When she phoned into the FNB support to inquire about why it had changed not only did the person run in circles avoiding the question he refused to forward the call on to someone who could. I eventually got the phone and asked him if he could check the logs and if he could please do it now, to which he asked for my mother name, card number and then asked for my mothers ATM pin? She simply put the phone down.
I checked my own card limits and they've changed from R1000 to R5000 a colleagues from R2000 to R5000.
Not only do you criminalize victims of card theft, your security is ****ed, system is ****ed and your call center ****ed too.
She probably used the card twice in the space of a year.
When she made the account she set a limit of R1000 on the account.
In November last year her car lock was jammed and her purse stolen, they managed to withdraw from both her ABSA and FNB accounts. ABSA refunded her, FNB claimed she had given her pin away. What's worse is that they withdrew R3000 from the account and they couldn't explain why the limit was changed.
I let her use my PC to change her pin back to R1000 and I can confirm as witness that it changed back to R1000.
Today while checking on the account she checked her limits and they were set to R3000 again.
When she phoned into the FNB support to inquire about why it had changed not only did the person run in circles avoiding the question he refused to forward the call on to someone who could. I eventually got the phone and asked him if he could check the logs and if he could please do it now, to which he asked for my mother name, card number and then asked for my mothers ATM pin? She simply put the phone down.
I checked my own card limits and they've changed from R1000 to R5000 a colleagues from R2000 to R5000.
Not only do you criminalize victims of card theft, your security is ****ed, system is ****ed and your call center ****ed too.
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