Sign up with GoogleMonth end and I can't authorise any payments, or basically do any business banking.
Safari has apparently just stopped supporting Java plugins which means that I can no longer use my certificate on the Mac (which is the only linked PC).
Not a problem, I thought, I'll just use the app. So I tried the app, but it seems that they automatically switched my whole profile on the web and app to pin based authentication when they detected I was trying to use the Java based certificate auth on the web. So now the app (and the web) asks for a device pin. But I've never used device based pin auth.
Not a problem, I thought, I'll just set up a device pin, since they seem to have switched my profile to this - been meaning to do this anyway as it's easier. But guess what I need to authorise setting up my device pin? ... yes, an existing device pin.
Not a problem, I thought, I'll just contact the call centre.... except it's month end, clearly a ton of other people are having this issue, and I've now been in the support queue for 31 mins... on my second attempt...
Is it just me, or could a little bit of foresight on FNB's part have gone a long way here?
Safari has apparently just stopped supporting Java plugins which means that I can no longer use my certificate on the Mac (which is the only linked PC).
Not a problem, I thought, I'll just use the app. So I tried the app, but it seems that they automatically switched my whole profile on the web and app to pin based authentication when they detected I was trying to use the Java based certificate auth on the web. So now the app (and the web) asks for a device pin. But I've never used device based pin auth.
Not a problem, I thought, I'll just set up a device pin, since they seem to have switched my profile to this - been meaning to do this anyway as it's easier. But guess what I need to authorise setting up my device pin? ... yes, an existing device pin.
Not a problem, I thought, I'll just contact the call centre.... except it's month end, clearly a ton of other people are having this issue, and I've now been in the support queue for 31 mins... on my second attempt...
Is it just me, or could a little bit of foresight on FNB's part have gone a long way here?