FNB is getting under my skin...

[|tera|]

I've had my FNB account for about 3 to 4 months now.

They just randomly suspend "normal" services on my account and I have to go through processes of getting it sorted again.
2 Months ago they refused to enable and activate my email account for OTP purposes as my number changed and had to wait 4 days for it to be resolved.

The latest was this weekend when they decided to block Prepaid purchase "for my own safety" WTH?

They email me at 4h40 this afternoon and tell me to contact them before 4h45. How is that logical?
Seriously. I had less problems with Standard Bank during a course of almost 5 years than with FNB. They are truly and completely irritating me

 

[nakedpeanut]

I think it's due to a high rise in fraud related activities..
http://mybroadband.co.za/vb/showthr...ts-about-FNB?p=6911614&viewfull=1#post6911614
http://mybroadband.co.za/vb/showthr...ts-about-FNB?p=6918922&viewfull=1#post6918922

Hope that helps.. But they should contact their clients before they just start stopping services!

 

[|tera|]

I think it's due to a high rise in fraud related activities..
http://mybroadband.co.za/vb/showthr...ts-about-FNB?p=6911614&viewfull=1#post6911614
http://mybroadband.co.za/vb/showthr...ts-about-FNB?p=6918922&viewfull=1#post6918922

Hope that helps.. But they should contact their clients before they just start stopping services!

Thank you. That answers some questions, still irritating though.

 

[3p1c]

Not nice neh

 

[supersunbird]

Get Capitec. They don't have prepaid yet so they can't stop it when you don't expect them to

 

[nakedpeanut]

They will be getting soon and a few other cool things, but thats a little way down the road.. NDA and all

 

[Freaksta]

Tbh, I have not had 1 single problem with fnb and I use my account on a daily basis for payments, transfers, prepaid purchases, paypal transfers, prepaid services!

 

[2old4this]

Which is why I have'nt moved my account yet!

 

[|tera|]

Tbh, I have not had 1 single problem with fnb and I use my account on a daily basis for payments, transfers, prepaid purchases, paypal transfers, prepaid services!

You probably have a better branch. I had my account for 2 months and they didn't even enter my email address on the system, when it was clearly displayed on my banking papers received. I had to request they add it manually...

 

[Freaksta]

Yea i guess it could come down to the branch! We have very friendly and helpful people, its often busy though so i never go unless i HAVE to. Most things can be done online now!

 

[Picard]

You do realize that the metaphor "under my skin" has got contrasting meanings.

[video=youtube;C1AHec7sfZ8]http://www.youtube.com/watch?v=C1AHec7sfZ8[/video]

 

[STS]

oh jeez, i thought you were going to complain about their adverts with Steve, i hate those