FNB is replacing ATMs with automatic deposit-taking devices

mylesillidge

mylesillidge

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Top bank replacing ATMs in South Africa

FNB is replacing some of its automated teller machines (ATMs) in South Africa with Automated Deposit Taking (ADT) devices.

The bank's corporate affairs executive, Jacqui O'Sullivan, says this move is aimed at enhancing customer experience by providing additional cash services.
 
mylesillidge said:
Top bank replacing ATMs in South Africa

FNB is replacing some of its automated teller machines (ATMs) in South Africa with Automated Deposit Taking (ADT) devices.

The bank's corporate affairs executive, Jacqui O'Sullivan, says this move is aimed at enhancing customer experience by providing additional cash services.
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Jacqui-OSullivan-latest-.jpg


Former MTN and Telkom spokeswoman. Paid to spread the corporate message. Please tell me how a deposit-only ATM, not a cash-issuing ATM, "Enhances customer experience"?
 
My understanding of current ADT functionality is that the machines act as safes, you deposit your money in a bag or envelope, and there is no recycling internally or dispensing locally from the machines as they do not support the functionality which makes the statement "Moreover, the increased deposit-taking facilities support effective cash recycling within local markets and reduce the bank’s reliance on Cash-in-Transit services.” false as well. Traditional ADT devices would in fact increase the reliance on cash in transit services and would increase the need for ATM's to dispense cash.
 
Mariner said:
Jacqui-OSullivan-latest-.jpg


Former MTN and Telkom spokeswoman. Paid to spread the corporate message. Please tell me how a deposit-only ATM, not a cash-issuing ATM, "Enhances customer experience"?
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Some of us just use an ATM to deposit cash. If there's a dedicated ATM for that the queue should move faster.
 
Adt is on the right. Dispenser is on the left. Whole thing is trying to sound innovative while it's been around for ages.
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20251020_132844.jpg
 
Curt889 said:
Adt is on the right. Dispenser is on the left. Whole thing is trying to sound innovative while it's been around for ages.
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View attachment 1883172
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was about to say: "what year is it?!?"

this stuff is ancient, nothing remotely new about it, the last interesting development I knew of on this front was back in 2012 when Capitec played around with cash recycling ATMs:
www.atmmarketplace.com

Capitec unveils SA's first cash-recycling ATM

South Africa's newest retail FI, Capitec Bank, this week announced that it has introduced the country's first cash-recycling ATM. The machine is located at a mall in Stellenbosch — a university town about 30 miles east of Cape Town — where it will be availble for use 24/7.
www.atmmarketplace.com www.atmmarketplace.com

Bad Ballie said:
My understanding of current ADT functionality is that the machines act as safes, you deposit your money in a bag or envelope, and there is no recycling internally or dispensing locally from the machines as they do not support the functionality
Click to expand...
that's most setups yes, although see above, Capitec has had cash recycling ATMs since 2012 where the ATM does indeed dispense the same cash as someone else deposited
 
Essentially they don't want normal people engaging with their staff as real customer service has been deemed too costly.

This started with them placing uniformed enforcers at the entrances of all branches to stop people going in and forcing them to use their crappy app and ATMs. Online service has also been deliberately decayed into being largely worthless.
 
Banks are doing card replacement at atms and kiosks now. Coin depositors at absa and capitec.

They pushing onto other stuff trying to being down the staff compliment at the branches
 
Jefferson D'Arcy said:
Essentially they don't want normal people engaging with their staff as real customer service has been deemed too costly.

This started with them placing uniformed enforcers at the entrances of all branches to stop people going in and forcing them to use their crappy app and ATMs. Online service has also been deliberately decayed into being largely worthless
Click to expand...

The branch staff have to now show the customer how to use the app, essentially working themselves out of a job
 
Curt889 said:
The branch staff have to now show the customer how to use the app, essentially working themselves out of a job
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This bank already carries vast swathes of people who have no real career prospects.

Many of the people getting turned away are low income and don't have full grasp of language or technology. Being turned away by some lanyard tit has to smart when you're paying account fees and simply want to deposit some money and not get robbed.

The last time I had to go into a branch, 3 separate people tried to sell me additional FNB products.

Horrid company.
 
Jefferson D'Arcy said:
Essentially they don't want normal people engaging with their staff as real customer service has been deemed too costly.

This started with them placing uniformed enforcers at the entrances of all branches to stop people going in and forcing them to use their crappy app and ATMs. Online service has also been deliberately decayed into being largely worthless.
Click to expand...
I don't get why anyone would want to even go to a bank branch. I think last time I was at a branch was some time in 2020 where there was no getting around a requirement for original documents for a deceased estate account to be opened. (I could've couriered but the branch was less than 3km's from my spot and it was a good excuse to get out and about a bit)
Everything else I've needed to do since then could be handled via a call, email or a banking app
 
NarrowBandFtw said:
that's most setups yes, although see above, Capitec has had cash recycling ATMs since 2012 where the ATM does indeed dispense the same cash as someone else deposited
Click to expand...
Nice, haven't seen one to be honest, but if it does now then it makes sense. (Shows you when last I used an ATM)
 
Bad Ballie said:
Nice, haven't seen one to be honest, but if it does now then it makes sense. (Shows you when last I used an ATM)
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I've only seen one, ever, I was on the project for the provider who made it possible for Capitec so I had one of those next to my desk for some months many years ago ... quite a pain to move around as it weighs more than a ton with the safe and everything 🤣

I know they launched at least one of them at their own HQ / campus in Stellenbosch, not sure if they ever rolled it out in public

you feed it cash notes and it has a bunch of tests to tell fake money from real money, even had a coin hopper i.e. you could chuck a handful of coins into it to deposit and it would separate them into different slots based on weight

it was quite an ambitious project where Capitec was aiming to significantly cut costs in refilling ATMs with cash, they were even talking of using your location to prompt you via the banking app if you're in close proximity to an ATM running low on cash to offer an incentive should you deposit there

many interesting ideas, I fear it all came to naught, I should probably try the deposit function at a Capitec ATM one day to see how it works and if cash recycling might be supported
 
NarrowBandFtw said:
I've only seen one, ever, I was on the project for the provider who made it possible for Capitec so I had one of those next to my desk for some months many years ago ... quite a pain to move around as it weighs more than a ton with the safe and everything 🤣

I know they launched at least one of them at their own HQ / campus in Stellenbosch, not sure if they ever rolled it out in public

you feed it cash notes and it has a bunch of tests to tell fake money from real money, even had a coin hopper i.e. you could chuck a handful of coins into it to deposit and it would separate them into different slots based on weight

it was quite an ambitious project where Capitec was aiming to significantly cut costs in refilling ATMs with cash, they were even talking of using your location to prompt you via the banking app if you're in close proximity to an ATM running low on cash to offer an incentive should you deposit there

many interesting ideas, I fear it all came to naught, I should probably try the deposit function at a Capitec ATM one day to see how it works and if cash recycling might be supported
Click to expand...
Recycling has been around for long on the capitec machines aswel. Diebold and Ncr
 
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