My other issues in the last 2 months.
My credit card was cloned on the 11th of March 2020. Their system detected, sent me an sms, I responded according, they called me, blocked my card and the transactions and said I will be contacted for delivery of a new one.
Took them +/- 5 weeks to reverse the transaction:
- On foreign transactions, the amount reserved and the actual processed amount differs, either due to some rate difference, or an inherent system currency rounding digit difference. I'm leaning towards the latter as the difference in Rand terms is very small, and ZAR can be known to have wide swings between the 2 dates a few days apart.
- So the original reversed amount changed and went through.
- Took about 5 calls to get this sorted out, whereas a system fix (to retain the reserved amount unchanged) would save everyone time and money.
- The last person I spoke to said the "case" wasn't opened and lodged the case and the amount was reversed the same day. The prior people I spoke to (after the initial contact) could see the differences on the system.
I have still not received my new credit card 7 weeks later:
- no one called me with regards to delivery.
- went onto their app chat (which was another frustration - they replied at odd hours after your first message and cant see anything you typed before they come online) - when I eventually chatted to someone, they gave me the details for the courier delivery people.
- called the courier, gave them the delivery address, and told them that our office is only open from 8am to 1pm during the lockdown.
- got a message on the app a few days later saying I missed the appointment.
- called the courier again, told them about the time slots as previously advised. They say the card is on its way back to JHB (I'm in Port Shepstone). They say the courier tried to call me and couldn't get through - I had not received any calls and/or missed calls from them. They check the mobile number on record - one digit is out.
- They will reschedule apparently, when the card is back.
My cheque card is expiring is June - received the message to order (their app scheduling doesn't work) had to call them.
Let's see how this plays out...
