FNB phone app and the cookie message

[zerocool2009]

Hi everyone ...

Since this morning when I open my FNB phone app, I get an information message about "We use cookies to provide ..."

I am stuck on that screen and cant get pass.

The close, read our policy, continue or update isn't responding at all.

Anyone in the same boat as me ?

 

[biometrics]

Hi everyone ...

Since this morning when I open my FNB phone app, I get an information message about "We use cookies to provide ..."

I am stuck on that screen and cant get pass.

The close, read our policy, continue or update isn't responding at all.

Anyone in the same boat as me ?

Tried the Android app now and it's fine, version 1.13.27.

Been getting that on their website and online banking. No matter how many times you acknowledge the cookie warning, it's back the next time you load the site.

 

[zerocool2009]

Exactly ! I tried using now www.fnb.co.za via my phone, that works, and I also got that message from there.

But the application seems to be hanging or in an endless loop or something.

 

[zerocool2009]

I tried rebooting a few times.
Deleting all the cooking and history info

Same result

 

[biometrics]

Exactly ! I tried using now www.fnb.co.za via my phone, that works, and I also got that message from there.

But the application seems to be hanging or in an endless loop or something.

Android or iOS? What version is the app?

 

[cpu.]

Just logged in and out on Android app. Nothing.

 

[zerocool2009]

Android or iOS? What version is the app?

IOS 6 (and don't laugh) ! L O L

 

[biometrics]

IOS 6 (and don't laugh) ! L O L

Yeah, can't help you there. Probably wasn't tested by them on iOS 6.

Uninstall and reinstall maybe?

 

[zerocool2009]

Yeah, can't help you there. Probably wasn't tested by them on iOS 6.

Uninstall and reinstall maybe?

mmm, that could work, but am scared I go through all of that effort and still open that screen when it starts up

 

[zerocool2009]

I updated ... same result !

 

[halfmoonforever]

I updated ... same result !

updated what. iOS?

 

[zerocool2009]

updated what. iOS?

the FNB software. I cant really update to the newest software because I have an old version of IOS on.

I logged a call now with FNB as well.

 

[neilronaldson]

old version of IOS on.

how old? what version exactly - that might be the issue, mine works fine, i dont have the latest either but it works

 

[zerocool2009]

how old? what version exactly - that might be the issue, mine works fine, i dont have the latest either but it works

IOS 6.1.3
FNB 2.0.1

 

[zerocool2009]

how old? what version exactly - that might be the issue, mine works fine, i dont have the latest either but it works

Did you get the "cookie" information message ?

 

[zerocool2009]

Ok ... what I know so far, the app tries to load a webpage when it starts up. I get sometimes the error : "The page failed to load"

 

[zerocool2009]

Issue has been addressed by FNB, I can now connect.