Yes I know this is a strange post, but I need help. I cancelled my fibre line in May and by the last week of May got confirmation that my contract was cancelled. I was not billed in June.
I am trying to go online and using the Afrihost issued router to do so. Even though I changed the settings to the new ISP, the Speedtest and what's my IP address says my ISP is Afrihost.
When I use my old router, it asks me to set up my Afrihost account and enter the sms code sent. That's what happens when I start up the old router and connect to its WiFi. I'm wondering whether Afrihost still has me on the vuma system as a client? I also find it weird that I am able to go online/surf with the Afrihost router after changing my Afrihost router settings.
The fact that I am not being billed tells me my cancellation request was processed correctly. Can someone at Afrihost check if Vuma has me as your client? I wonder why both my routers either want me to verify my Afrihost service or let me go online as your client?
I am trying to go online and using the Afrihost issued router to do so. Even though I changed the settings to the new ISP, the Speedtest and what's my IP address says my ISP is Afrihost.
When I use my old router, it asks me to set up my Afrihost account and enter the sms code sent. That's what happens when I start up the old router and connect to its WiFi. I'm wondering whether Afrihost still has me on the vuma system as a client? I also find it weird that I am able to go online/surf with the Afrihost router after changing my Afrihost router settings.
The fact that I am not being billed tells me my cancellation request was processed correctly. Can someone at Afrihost check if Vuma has me as your client? I wonder why both my routers either want me to verify my Afrihost service or let me go online as your client?
