Foxytech experience

@Robocop

I hope you get sorted. Seeming that they are open about 'their' mistake, publicly, I believe that they may endeavour to rectify the transaction, but do insist on transparency.

For now, I am going to invade my jungle gym and hang on the monkey bars.
 
However, before I go stretch my arms, allow me to quote, what they have stated to their customer,

Your order is safe in Santa clauses hands. Do not worry or fret.

We have shipped it and that is our only responsibility

Whatever the carrier does is not our fault
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but do not fret they say, but so they relay to the public,

Then we have couriers delivering the wrong items during the festive season. Big OOF, and Big Sorry's from our side if you were a victim of such atrocities.
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must have been that Santa clause, after all. Bad fox.

/off to hang ten.
 
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Well, it seems we need to jump in as we have some explaining to do, and yes we do deserve a proper spanking as we messed up and will be the first to admit it publically and openly as transparency is of utmost importance.

The Foxytech at the beginning of the tread is not us. We are not sure who they are, and why they respond to messages like that. At no point will meme culture be used to deal with order queries or irate issues from our side at least.

Rectron do deliver straight to the end user upon request, and since we are an e-commerce type business such an arrangement has been made with only this one distributor when we don't have an item physically in stock to cut out some of the transit time between warehouse - office - customer in a best effort to have it delivered sooner than later.

However this instance it did not go as plan, and we messed up big time in pushing it as we should have. We deserve a good hiding and some corner time well deserved. We can only apologise for the unacceptable waiting time in this instance, and to to make it worse have the wrong items delivered (we are pretty sure some retailer/customer somewhere is just as livid as they are probably waiting for those headsets).

Customer Service is utmost importance. Do we mess up, yes we do. Do we learn and adjust from mistakes, we try out best to. Are we willing to publically own up to our mess and mistakes, hell yeah! From that we try out utmost best to sort out an already very irate issue to get a satisfactory result. It is the ideal to have everything always go smoothly, but when it doesn't we jump in and put in the work to make it less bumpy.

Thanks for all the comments, only through viewing a public opinion can we truly be held accountable for our actions.
 
FoxyTech said:
The Foxytech at the beginning of the tread is not us. We are not sure who they are, and why they respond to messages like that. At no point will meme culture be used to deal with order queries or irate issues from our side at least.
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So it wasn’t you with the cat memes?

E6A977E2-1693-4C18-A186-74E2DD3230A4.jpeg
edit: it wasn’t them.
 
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FoxyTech said:
The Foxytech at the beginning of the tread is not us. We are not sure who they are, and why they respond to messages like that. At no point will meme culture be used to deal with order queries or irate issues from our side at least.
Click to expand...
I'll give you the benefit of the doubt and assume you're not so crazy as to lie to a forum full of internet nerds about the source of those messages. If that wasn't you, then fair enough...all that's happened here is a wrong item delivered which isn't something I'd give anyone a hard time about. Thanks for clarifying.

@Robocop
 
saor said:
I'll give you the benefit of the doubt and assume you're not so crazy as to lie to a forum full of internet nerds about the source of those messages. If that wasn't you, then fair enough...all that's happened here is a wrong item delivered which isn't something I'd give anyone a hard time about. Thanks for clarifying.

@Robocop
Click to expand...
They used RTT as a courier- that lot.... nevermind... I will get banned for the swearwords
 
FoxyTech said:
Well, it seems we need to jump in as we have some explaining to do, and yes we do deserve a proper spanking as we messed up and will be the first to admit it publically and openly as transparency is of utmost importance.

The Foxytech at the beginning of the tread is not us. We are not sure who they are, and why they respond to messages like that. At no point will meme culture be used to deal with order queries or irate issues from our side at least.

Rectron do deliver straight to the end user upon request, and since we are an e-commerce type business such an arrangement has been made with only this one distributor when we don't have an item physically in stock to cut out some of the transit time between warehouse - office - customer in a best effort to have it delivered sooner than later.

However this instance it did not go as plan, and we messed up big time in pushing it as we should have. We deserve a good hiding and some corner time well deserved. We can only apologise for the unacceptable waiting time in this instance, and to to make it worse have the wrong items delivered (we are pretty sure some retailer/customer somewhere is just as livid as they are probably waiting for those headsets).

Customer Service is utmost importance. Do we mess up, yes we do. Do we learn and adjust from mistakes, we try out best to. Are we willing to publically own up to our mess and mistakes, hell yeah! From that we try out utmost best to sort out an already very irate issue to get a satisfactory result. It is the ideal to have everything always go smoothly, but when it doesn't we jump in and put in the work to make it less bumpy.

Thanks for all the comments, only through viewing a public opinion can we truly be held accountable for our actions.
Click to expand...
pajamakid.jpg
 
To Herman's credit. The motherboard i ordered was only available at Rectron's Cape Town branch. Instead of having it shipped in again he offered me an upgrade to the motherboard that is available at Rectron Midrand. he will cover the difference in cost and arrange for express delivery to my door before sundown today.
It seems this was all a big misunderstanding with some imposter stoking the flames.
 
saor said:
I'll give you the benefit of the doubt and assume you're not so crazy as to lie to a forum full of internet nerds about the source of those messages. If that wasn't you, then fair enough...all that's happened here is a wrong item delivered which isn't something I'd give anyone a hard time about. Thanks for clarifying.

@Robocop
Click to expand...
I know wtf, it wasn't them, it was the tea lady having a lark when they weren't looking.

@FoxyTech if your company didn't send the meme's who did?
 
Robocop said:
To Herman's credit. The motherboard i ordered was only available at Rectron's Cape Town branch. Instead of having it shipped in again he offered me an upgrade to the motherboard that is available at Rectron Midrand. he will cover the difference in cost and arrange for express delivery to my door before sundown today.
It seems this was all a big misunderstanding with some imposter stoking the flames.
Click to expand...
Who sent the meme's?
 
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Robocop said:
Someone on Facebook are impersonating the real Foxytech it seems. For what reason only they will know.
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I see, you went to find their social media pages, found one that appeared to be them but it wasn't in fact them?
 
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