(Store in Greenstone next to Gamestore)
081 383 9726
I am in the process of cancelling the Vodacom contract because Telkom offers better contract and a good price. I entered into a contract “Free Me 20GB” on Friday, 9 February 2017 valued at R899. The details of the contract is perfectly what I want (i.e. 20GB, 3000 telkom to Telkom and 1500 of other network). I wanted to take the Huawei P9 Plus, but was not available, the Agent Sizwe advised that I take the Huawei P9. Of which after taking it I discovered that it didn’t meet my expectation. The very next day, 10 February 2017, in the morning I tried to changed it but was told that I can’t change it because it is not broken – they advised me that once I open the phone I can’t change it and said to me “what must they do with the open phone no customer will buy it”. When I refer them to seven days cooling off period – My request was flatly refused. I left and phone the call centre the Agent, who agrees that I can change the contract within seven days – I phoned three different agents they all agree that I can change the contract within 7 days cooling off period. I went back again on Sunday and the Deputy Manager (her name Nozi) didn’t want to attend to me because she knew why I was at the shop, her arrogance was disturbing. (If possibly kindly request the footage, which will show me standing in the queue not getting assistance, then she walks out of the shop”). Can someone please educate them about the seven day cooling off period, its disappointing that a deputy store manager doesn’t know and worse of all her arrogance. I am happy about the current contract but not the phone, I understand that I can get a Huawei mate 8 for R999, I was hoping to take that. If it means cancelling the contract and taking a new one with the Mate 8 or (a Huawei P9 plus) let it be. But to avoid unnecessary administration because I have already use my new number I wanted to readjust contract/deal allowing me to change my phone. I have already experience bad service from where I took my contract, it’s impossible to reason the seven cooling off period to cancel or adjust the contract, can one of your agent phone me to advise where else can make cancel or adjust the contract. I work in Centurion and I am happy to come to you head office.
081 383 9726
I am in the process of cancelling the Vodacom contract because Telkom offers better contract and a good price. I entered into a contract “Free Me 20GB” on Friday, 9 February 2017 valued at R899. The details of the contract is perfectly what I want (i.e. 20GB, 3000 telkom to Telkom and 1500 of other network). I wanted to take the Huawei P9 Plus, but was not available, the Agent Sizwe advised that I take the Huawei P9. Of which after taking it I discovered that it didn’t meet my expectation. The very next day, 10 February 2017, in the morning I tried to changed it but was told that I can’t change it because it is not broken – they advised me that once I open the phone I can’t change it and said to me “what must they do with the open phone no customer will buy it”. When I refer them to seven days cooling off period – My request was flatly refused. I left and phone the call centre the Agent, who agrees that I can change the contract within seven days – I phoned three different agents they all agree that I can change the contract within 7 days cooling off period. I went back again on Sunday and the Deputy Manager (her name Nozi) didn’t want to attend to me because she knew why I was at the shop, her arrogance was disturbing. (If possibly kindly request the footage, which will show me standing in the queue not getting assistance, then she walks out of the shop”). Can someone please educate them about the seven day cooling off period, its disappointing that a deputy store manager doesn’t know and worse of all her arrogance. I am happy about the current contract but not the phone, I understand that I can get a Huawei mate 8 for R999, I was hoping to take that. If it means cancelling the contract and taking a new one with the Mate 8 or (a Huawei P9 plus) let it be. But to avoid unnecessary administration because I have already use my new number I wanted to readjust contract/deal allowing me to change my phone. I have already experience bad service from where I took my contract, it’s impossible to reason the seven cooling off period to cancel or adjust the contract, can one of your agent phone me to advise where else can make cancel or adjust the contract. I work in Centurion and I am happy to come to you head office.