Frequent Disconnects with Huawei E620 and VM 128K SIM

[Piesang]

I know this is the same post as the one under Slow Speeds but it just incase everyone doesn't see it.


Everyone knows that there is problems at the moment with Virgin Mobile Data. Some of us gets constant disconnects and slow speeds.

I for one get disconnects in the evening say between 20:00 and 23:00 and in the morning between 07:00 and 09:00. Most of the other times it's fine with disconnects every now and then but not alot.

My speeds is fine. Mostly between 100kb/s and 180kb/s. Then there is times where I only get 20kb/s - 80kb/s.

I haven't had any problems with not getting connected at all.

I sent a e-mail to Rugan Naicker at Virgin Mobile yesterday. He assured me that they are working day and night to solve this problem. I believe them. I mean, do you guys really think they don't want us all to use their 50c/MB service?

I'll wait, just as I've waited for the 128k sim. We got the new sims, now just wait for the data issues to be solved.

Come one guys, don't be so hard on them. They are using Cell-C's service after all.
Edit/Delete Message

 

[ginggs]

I believe them. I mean, do you guys really think they don't want us all to use their 50c/MB service?

It wouldn't surprise me if it turned out their 50c/MB service was geared at WAP and MMS services only, and they simply cannot cope with the volumes of data some of us are using.

I'll wait, just as I've waited for the 128k sim. We got the new sims, now just wait for the data issues to be solved.

I suspect our datacards resetting is still due to an incompatiblity with the SIMs. My datacard doesn't behave like that with MTN or Vodacom SIMS, even if the signal drops to zero.

Come one guys, don't be so hard on them. They are using Cell-C's service after all.

That is no excuse.

 

[Piesang]

That is no excuse.

I think it is a good excuse. Lets say you use Mweb ADSL and Telkom ADLS is down, do you blame Mweb or Telkom?

Exactly the same here. Virgin Mobile can only supply us with the data service that Cell-C provide to them.

 

[ginggs]

I think it is a good excuse. Lets say you use Mweb ADSL and Telkom ADLS is down, do you blame Mweb or Telkom?

If I chose Mweb and Telkom I could only blame myself.
To answer your question though, its not quite the same, in that case I would be paying Telkom for providing the line, and Mweb for the data. If Telkom's line were down, I would blame them.

Virgin Mobile can only supply us with the data service that Cell-C provide to them.

I only give money to Virgin Mobile, its not my problem which on network they choose to piggyback.

One last thing, how can we be so sure the problems we are experiencing are due to Cell-C's network, I don't see many complaints here from Cell-C data users.

 

[Piesang]

If I chose Mweb and Telkom I could only blame myself.
To answer your question though, its not quite the same, in that case I would be paying Telkom for providing the line, and Mweb for the data. If Telkom's line were down, I would blame them.

That's why we can't blame Virgin Mobile because they don't take our money without providing us a service.

One last thing, how can we be so sure the problems we are experiencing are due to Cell-C's network, I don't see many complaints here from Cell-C data users.

I may be wrong, but do you think that Cell-C will give the best part of their data service to Virgin Mobile users? I don't think so because they know they will loose their Cell-C customers because everybody will use Virgin Mobile.

 

[jalize]

Same problem I have. Disconnects and slow speeds. Data card resets and then it have to pick up the sim again.

Got the same problem with my 128k sim. Last night there was no GPRS signal in my area (centurion).

 

[ginggs]

That's why we can't blame Virgin Mobile because they don't take our money without providing us a service.

What about poor JazzeD who had to download 20MB of email again?
http://mybroadband.co.za/vb/showthread.php?p=672065#post672065

I may be wrong, but do you think that Cell-C will give the best part of their data service to Virgin Mobile users?

It depends on the arrangement they have made. If Virgin have an arrangement to use only 25% of Cell-C's data network, which would explain the price, they need to advertise this fact.

 

[ginggs]

I also reported the same problem now. I get frequent disconnects and very slow speeds.

Sent a e-mail to Rugan at Virgin Mobile. Hope to hear from them soon.

Have you got any feedback regarding this problem yet?

 

[Piesang]

Have you got any feedback regarding this problem yet?

Here is part of the reply I got from Rugan.

There is no problem with dial up and getting connected to the internet but it seem as if the GPRS speeds are effected. We are working on something. Calls come in everyday regarding this issue and I give you my word that we are trying out utmost best to get it resolved.

 

[ginggs]

Here is part of the reply I got from Rugan.

There is no problem with dial up and getting connected to the internet but it seem as if the GPRS speeds are effected. We are working on something. Calls come in everyday regarding this issue and I give you my word that we are trying out utmost best to get it resolved.

Thanks Piesang, but this seems to relate to the slow speeds most people seem to be affected by. Any feedback regarding our 128K SIMs resetting?

 

[Piesang]

Thanks Piesang, but this seems to relate to the slow speeds most people seem to be affected by. Any feedback regarding our 128K SIMs resetting?

Unfortunately no answer on that as yet.

 

[ginggs]

Would it help to force the data card to GPRS/EDGE only?

On Thursday (2006/09/28), I called Rugan Naicker to ask what was up, it had been more than a week since he promised to call me back.

He suggested, as sean12 did, to try and force the card into GPRS/EDGE mode as he thought it might be that the card was trying to roam on Vodacom's 3G network and being denied. He also suggested trying the generic Huawei software instead of the MTN branded software.

That evening I set the card GPRS/EDGE only and forced manual network selection to Cell-C, and tried the Virgin connection. I got connected, but couldn't do much testing as the two DNS servers that were assigned (196.7.0.138 and 196.7.142.132) were not responding. Also, could not ping or connect to Cell-C's outgoing mail server, mail.cmobile.co.za (196.38.218.30), on port 25 (SMTP).

Friday evening (2006/09/29) I tried again, I managed to get an EDGE connection, was able to surf a couple of sites, and could send email through mail.cmobile.co.za. Speed was a little slower than I get on MTN's GPRS service. I was unable to complete tcp/IQ Line Speed Meter test. Unfortunately data card reset itself twice, losing the internet connection, during my testing.

I find the data card is more likely to reset itself when there is traffic than when the connection is idle. Is this the same for everyone else with this problem?