Frequent, random disconnects

J

jolab

Active Member
Joined
Jan 2, 2011
Messages
36
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14
Location
Cape Town, Western Cape
Hi,

Anyone else having this issue?
I have been with iburst for many years (even before they had a real presence in SA) and have been reasonably happy as I had a very fast and reliable connection.

In November last year (2010) they upgraded their radio network in Cape Town and since then my connection keeps dropping. It seems worse during the day (maybe connected for 5-20 minutes at a time) and only drops a few times at night.
If you are a normal user (web / email) you might not even notice this but my work requires my to connect to remote machine for extended periods of time. Here it becomes obvious as I need to log each time (many login screens) each time I get a new IP. Never mind trying to download something after hours as it only gets a few MB before dying.

Iburst support offers no solutions but I was not holding my breath anyway

Before anyone tells me to get ADSL, I can't - my telkom line stops working for 3 months of every year for no reason other than possibly it thinks it is a good idea.

Thanks
J
 
I have the same feeling right now, iburst is stumbling a lot in the passed 2 months. If you have coverage why not try cellC?
 
Mine is very temperamental atm, one minute its nice and fast, next second its slow as all hell for like half an hour where I can't load a single page...Only started yesterday so I'm guessing its the normal beginning of the month pains O.o
 
johan.lab said:
Hi,

Anyone else having this issue?
I have been with iburst for many years (even before they had a real presence in SA) and have been reasonably happy as I had a very fast and reliable connection.

In November last year (2010) they upgraded their radio network in Cape Town and since then my connection keeps dropping. It seems worse during the day (maybe connected for 5-20 minutes at a time) and only drops a few times at night.
If you are a normal user (web / email) you might not even notice this but my work requires my to connect to remote machine for extended periods of time. Here it becomes obvious as I need to log each time (many login screens) each time I get a new IP. Never mind trying to download something after hours as it only gets a few MB before dying.

Iburst support offers no solutions but I was not holding my breath anyway

Before anyone tells me to get ADSL, I can't - my telkom line stops working for 3 months of every year for no reason other than possibly it thinks it is a good idea.

Thanks
J
Click to expand...

Please PM me the following and I'll have a ticket created:
- GPS location
- Type of modem
- Is an antennae being used?
 
I started having speed issues last night. I am in Brackenfell. I use an external antenna and always have 100% signal strength. Since last night its just been going up and down from 30%-80%, its super irratating. Since I havent changed anything on my pc I'm sure its on the iburst side.
 
Rooi, I am still having this issues.
 
Last edited:
Borrowed an external antennae (iburst original) and mounted on the roof in various places over the last few days. Still get max signal strength and download speeds (when connected) of 100-150kb/s but still it disconnects.
It seems to disconnect ALOT less over the weekends and evenings - but this is the case with or without the antennae.
Bottom line - I suspect a load issue as opposed to a connection problem for my disconnects.
 
My iBurst link has been up since 15:00 on 2011/01/01, but I am in Cape Town.
 
johan.lab said:
Borrowed an external antennae (iburst original) and mounted on the roof in various places over the last few days. Still get max signal strength and download speeds (when connected) of 100-150kb/s but still it disconnects.
It seems to disconnect ALOT less over the weekends and evenings - but this is the case with or without the antennae.
Bottom line - I suspect a load issue as opposed to a connection problem for my disconnects.
Click to expand...

Please update your location and PM me your UTID.

Tx
 
Best decision I ever made was to stop my contract with iBurst, I even bought a 2mbps modem from them and my internet speeds were bad, even after flashing the modem and router and sitting with a technician. latency on iburst was also very high, and I was not even 1km from an iBurst tower. On local sites, I was getting a 300ms ping, and international it was about 600ms ping. The disconnects seemed random and my speeds were slow at best, only once ever did I get a speedtest result of 1.6mbps on my 2mb modem, the majority of the time it was never more than 1mbps. That 2mb modem was a complete waste of money IMO.

My advice is to get a line and ADSL with another ISP, move away from iBurst, their technical support is practically non-existent and the only reason I received help was because I had a contact within iBurst at the time
 
For the last six years I've only had about four disconnects. Download speed was about 400kbps. I stuck with iBurst because it was cheap and I'm not sure whether other wireless networks will provide better download speeds in my area.
However, the last five days, I've had repeated disconnects during the course of a day. I eventually phoned the Helpdesk and was told that there was no problem with the tower in my area, but that I must take in my desktop modem to the nearest iBurst retailer.
THEN, I read my email from iBurst containing my latest statement. It contained a notice saying that iBurst is buying back old modems and that one should take in your old modem. If in working condition (?) I can get R500 for it. However, I must then buy a new modem for R2 300 (otherwise how else would I get connected)!
Am I just synical or could it be that my modem is remotely 'tampered' with (causing frequent disconnects) in order to force me to take it in, have it deemed 'unfit', (or traded-in for R500) and then advised to buy a new modem?
It is all to co-incidental for my mind?????
 
Seriously, I am getting disconnected every 30 minutes at least and it is starting to piss me off a huge amount.

Then it refuses to reconnect afterwards and just times out, I have to turn everything off for a few minutes before it all works again.
 
Voodoomon said:
Seriously, I am getting disconnected every 30 minutes at least and it is starting to piss me off a huge amount.

Then it refuses to reconnect afterwards and just times out, I have to turn everything off for a few minutes before it all works again.
Click to expand...

Same here
 
Same with me for the past three days.
Did the iburst message page of 'your cap is reached' showed up in your case?
 
No, nothing about reaching cap.. I have over 100 gigs stocked up on my account that I cant seem to use

It will just randomly disconnect and refuse to reconnect unless I give it some time. A typical timeout after trying to connect to many times perhaps?

I do have 3 modems on my account but I am not sure if maybe one of them timing out will cause all of them to fail because I am not at the sites of the other 2 modems anytime soon so I cannot check them.

Still, I know its not me since I removed all my routers and just plugged the modem directly into my PC and used a broadband dial up connection through windows, the same disconnects still happen but instead on my router telling me its timing now its windows telling me the exact same thing.
 
No disconnects here, my link has been up for 7 days 11 hours since a minor power dip.
 
Hi All,

I am connecting to the internet using a crossover cable directly from my iburst modem to my laptop instead of the usb cable but as soon as data is transmitted I get disconnected, actually it looks like the modem switches off & on again.The more data transmitted the quicker the disconnect. Does anyone have any idea what is wrong or is it on iburst's side?

Much appreciated
R
 
Voodoomon said:
Seriously, I am getting disconnected every 30 minutes at least and it is starting to piss me off a huge amount.

Then it refuses to reconnect afterwards and just times out, I have to turn everything off for a few minutes before it all works again.
Click to expand...


Same here too. I upgraded to Windows 8, not sure if it's related. Driver issue maybe? Not looking much better on my old Windows XP laptop though. Fourways area.
 
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