Freshphone - no backspace

[kdf]

When using freshphone on a menu service there is no way to clear the numbers entered to enter a new number. Am I missing something??

 

[gfmalan]

Trying to understand, do you mean when in the App, you type the phone number wrong, you want to back space and correct number?

 

[kdf]

Not the phone number. That does have a backspace. But once you are through to a company and you have to choose a department by entering a number, say 5, then it asks you to enter your ID or membership number. Now you can't backspace to remove the 5 before entering you ID number, so your ID has a 5 in front of it making it incorrect. I hope I have explained clearly.

 

[cavedog]

But let's say the prom is press 5 for accounts and then you press 5 and then it prompts you to enter your ID number and you start punching it even if the 5 is there it won't send the 5 tone again so you won't have to erase/back space itbefore entering your ID number for example.

 

[kdf]

Thanks for that. I could not get it right. Maybe there was a dropout on my internet. It does happen. Thanks for the response.

 

[deweyzeph]

What does this have to do with Freshphone though? Surely it's a problem with whatever device you're using.

 

[kdf]

You are correct. I mis-judged where the fault was. My internet was on and off and I could not complete the call.