Frogfoot Air / CISP - PPPoE failure

acidrain

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I've already got a support ticket open, but would like to get others opinions on the cause so the support tech does not ask for arbitry stuff which will be a very costly exercise (the house currently having the issues is 2hrs one way and I've already done 2 trips this weekend).

Ok, so for pretty much since the line was installed, the internet has not been working. Haven't really gotten around to going out to look but I thought it would've been something simple and the guys staying in there are not so bright, IT wise.

Trip one. Rock up, connect to the CISP Cudy router and it starts taking me through setup wizard. Ah, so the router wasn't setup.. this should be why. Complete the setup, Eth connected via WAN to FF ONT. PPPoE just fails. Check the log and get this:

Code:
Sat Jun  1 20:35:11 2024 daemon.notice netifd: Interface 'wan' is enabled
Sat Jun  1 20:35:11 2024 daemon.notice netifd: Interface 'wan' is setting up now
Sat Jun  1 20:35:11 2024 daemon.info pppd[4261]: Plugin rp-pppoe.so loaded.
Sat Jun  1 20:35:11 2024 daemon.info pppd[4261]: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.7
Sat Jun  1 20:35:11 2024 daemon.notice pppd[4261]: pppd 2.4.7 started by root, uid 0
Sat Jun  1 20:35:27 2024 daemon.warn pppd[4261]: Timeout waiting for PADO packets
Sat Jun  1 20:35:27 2024 daemon.err pppd[4261]: Unable to complete PPPoE Discovery
Sat Jun  1 20:35:27 2024 daemon.info pppd[4261]: Exit.

To me that reads as if the PPPoE request is just not getting a response. Send the log off to support.

Got a call that I must try dial directly from a computer which will present an error code. I guess the cudy log is not helpful enough. I did ask nicely if they can first confirm that FF has checked and the line is active.... but was told "Let us know what happens".

Trip 2. Went out with a laptop, connected network cable and tried to dialout. Error code 651 which a quick google means no reply from the other end.

Thinking it could be something on the FF router (turns out is an ONT.... Calix Gigahub 813G something), I log into it. According to what I see there, there is definitely a connection to something. The protocol is IP_Routed which a friend said could be the issue but I'm not that clued up on fibre stuff and, anyways, there's no way to change that in the ONT.

So I am thinking, since there is a connection, maybe FF / CISP have not been linked yet?
 

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I've already got a support ticket open, but would like to get others opinions on the cause so the support tech does not ask for arbitry stuff which will be a very costly exercise (the house currently having the issues is 2hrs one way and I've already done 2 trips this weekend).

Ok, so for pretty much since the line was installed, the internet has not been working. Haven't really gotten around to going out to look but I thought it would've been something simple and the guys staying in there are not so bright, IT wise.

Trip one. Rock up, connect to the CISP Cudy router and it starts taking me through setup wizard. Ah, so the router wasn't setup.. this should be why. Complete the setup, Eth connected via WAN to FF ONT. PPPoE just fails. Check the log and get this:

Code:
Sat Jun  1 20:35:11 2024 daemon.notice netifd: Interface 'wan' is enabled
Sat Jun  1 20:35:11 2024 daemon.notice netifd: Interface 'wan' is setting up now
Sat Jun  1 20:35:11 2024 daemon.info pppd[4261]: Plugin rp-pppoe.so loaded.
Sat Jun  1 20:35:11 2024 daemon.info pppd[4261]: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.7
Sat Jun  1 20:35:11 2024 daemon.notice pppd[4261]: pppd 2.4.7 started by root, uid 0
Sat Jun  1 20:35:27 2024 daemon.warn pppd[4261]: Timeout waiting for PADO packets
Sat Jun  1 20:35:27 2024 daemon.err pppd[4261]: Unable to complete PPPoE Discovery
Sat Jun  1 20:35:27 2024 daemon.info pppd[4261]: Exit.

To me that reads as if the PPPoE request is just not getting a response. Send the log off to support.

Got a call that I must try dial directly from a computer which will present an error code. I guess the cudy log is not helpful enough. I did ask nicely if they can first confirm that FF has checked and the line is active.... but was told "Let us know what happens".

Trip 2. Went out with a laptop, connected network cable and tried to dialout. Error code 651 which a quick google means no reply from the other end.

Thinking it could be something on the FF router (turns out is an ONT.... Calix Gigahub 813G something), I log into it. According to what I see there, there is definitely a connection to something. The protocol is IP_Routed which a friend said could be the issue but I'm not that clued up on fibre stuff and, anyways, there's no way to change that in the ONT.

So I am thinking, since there is a connection, maybe FF / CISP have not been linked yet?
Hi There, apologies for any inconvenience caused in this regard.

If you are on FF- Air, the ONT is typically the router as well, and no external router is required.
We can confirm this by looking at the ONT lights, (2.4ghz light is on)
Which is why I'm not sure why a Cudy was sent out, however this can still be used as an Access point, etc

The ONT interface also seems to show its connected with IPV4, which should mean the ONT already has connection.

Can you advise if you get internet connection over the wifi connection from the ONT?
Are you also able to advise if you get any connection with a Laptop to the ONT/Router? (No dial-up, just simply plugging it in?)

Please share your #cool Reference so that I can also verify a few things for you.
 
Hi There, apologies for any inconvenience caused in this regard.

If you are on FF- Air, the ONT is typically the router as well, and no external router is required.
We can confirm this by looking at the ONT lights, (2.4ghz light is on)
Which is why I'm not sure why a Cudy was sent out, however this can still be used as an Access point, etc

The ONT interface also seems to show its connected with IPV4, which should mean the ONT already has connection.

Can you advise if you get internet connection over the wifi connection from the ONT?
Are you also able to advise if you get any connection with a Laptop to the ONT/Router? (No dial-up, just simply plugging it in?)

Please share your #cool Reference so that I can also verify a few things for you.
Hi,

The ONT interface also seems to show its connected with IPV4, which should mean the ONT already has connection.
- That I do know, but what it is connected to on the other end is a mystery.

If you are on FF- Air, the ONT is typically the router as well, and no external router is required.
- If it is acting as the router as well, then I don't know what to do with PPPoE details or why I was given them because there is no setting on the Calix gateway to put this in.

Can you advise if you get internet connection over the wifi connection from the ONT?
- No internet connection no.

Are you also able to advise if you get any connection with a Laptop to the ONT/Router? (No dial-up, just simply plugging it in?)
- Direct cable connection to the device also gives no internet.

REF: #COOL-20240602-1784571
 
Hi,

The ONT interface also seems to show its connected with IPV4, which should mean the ONT already has connection.
- That I do know, but what it is connected to on the other end is a mystery.

If you are on FF- Air, the ONT is typically the router as well, and no external router is required.
- If it is acting as the router as well, then I don't know what to do with PPPoE details or why I was given them because there is no setting on the Calix gateway to put this in.

Can you advise if you get internet connection over the wifi connection from the ONT?
- No internet connection no.

Are you also able to advise if you get any connection with a Laptop to the ONT/Router? (No dial-up, just simply plugging it in?)
- Direct cable connection to the device also gives no internet.

REF: #COOL-20240602-1784571
Thank you for the feedback.
By looking at the line, I can confirm its not connected on our PPPoE, which I will need to check quick.
Let me do some digging quick and get back to you.

Thank you for your patience
 
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