Frogfoot Contact. Doesn't come back to book install

R

rterblanche

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Guys I need to install Frogfoot fibre to be able to move into my new place and work from home.

But so far I have been struggling for 4 days through coolideas for them to get back to me to book
an install.

If I cannot get them I will have to go WIFI and will have to sign a 2 year contract.

Please tell me there is someone on this forum that is a Frogfoot agent and can help.

Thanks Rudolph
 
Bear in mind that you don't have to sign a 2-year contract with Cool Ideas, but your installation is free as long as you don't cancel within the first year. Otherwise you pay back the installation fee which can be costly.
 
Problem is if frogfoot doesn't come and install before I move I will have to go with a different WIFI provider where you have to pay for the equipment or sign a 2 year contract. Would love to stay on fibre.

I booked the new order 2 weeks before I moved but they called me the same day and said they wanted to come install. So I told them to call me close to the move date but to reserve me a spot. Now the installer isn't phoning me. Been 3 days that I have been trying to get him to phone me.

So all on frogfoot. Coolideas is trying but one can't talk or get the contact details of the installer directly
 
rterblanche said:
Problem is if frogfoot doesn't come and install before I move I will have to go with a different WIFI provider where you have to pay for the equipment or sign a 2 year contract. Would love to stay on fibre.

I booked the new order 2 weeks before I moved but they called me the same day and said they wanted to come install. So I told them to call me close to the move date but to reserve me a spot. Now the installer isn't phoning me. Been 3 days that I have been trying to get him to phone me.

So all on frogfoot. Coolideas is trying but one can't talk or get the contact details of the installer directly
Click to expand...
Hi there, sorry to hear that you have been struggling! Could you please provide us with your FRG number?
 
I have the same problem with RSAweb FNO is Octotel. I wish my situation can change because now my work is requiring of me to work from home.
 
KingMikel said:
Hi there - FRG1003774-CPT-B1
Click to expand...
Hi there, kindly note that your order was accepted and progressed on the 17th of November on our side. There is a standard installation lead time of 2 - 4 weeks after an order was successfully accepted. If you are not contacted by then, please follow up with your ISP. Apologies for the inconvenience caused.
 
Frogfoot Fibre said:
Hi there, kindly note that your order was accepted and progressed on the 17th of November on our side. There is a standard installation lead time of 2 - 4 weeks after an order was successfully accepted. If you are not contacted by then, please follow up with your ISP. Apologies for the inconvenience caused.
Click to expand...
I was contacted on the 18th and the guy said he'd deliver the ONT within 3 working days. I've heard nothing since then. I literally only need the ONT so that I can get online. They can move the fibre point when they get a gap.

How does installation work? Do they phone you the day before they want to install?
 
Camber said:
I have moved into a new house and applied more than a month ago to install fibre at the new premises. I had to first have an argument about being billed for the month of December for my house I sold, despite me not having internet access or living there any longer, and then get ignored for weeks on end. After much phoning (no answer) and emails (no response) and finally calling the Cape Town office of Vox Telecom (ISP) and getting a lady who at least tried to help, I got some email response today about the holdup being with infrastructure and then that was followed up by a telephone call to inform me that Frogfoot has not even installed a line in my street yet.

This despite the fact that the line exists according to the developer who even confirmed that Frogfoot did the install already.

Can @Frogfoot Fibre please confirm if Thornhill Drive in Sunningdale, Cape Town has fibre installed and if it is live? If not, when will it be live?
Click to expand...

Hi there, have you confirmed on our coverage map that your specific address on Thornhill Drive is Live as we can only assist with installations if your zone is live. You can check your status here: https://bit.ly/30LvG2x Apologies for the inconvenience.
 
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