FrogFoot Fibre installation process

Well got a reply on Twitter and they are requesting a FF number but I only got an FRG number from my ISP. Thats the only reference they have.

I am at a loss for words from @Frogfoot Fibre customer support. It has been terrible and I have not even been able to use their network...
 
Stillie said:
Well got a reply on Twitter and they are requesting a FF number but I only got an FRG number from my ISP. Thats the only reference they have.

I am at a loss for words from @Frogfoot Fibre customer support. It has been terrible and I have not even been able to use their network...
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Hi there. Do you have a ticket ref for. I will follow up with the connect team to find out what is happening with your installation.
 
CoolChick said:
Hi there. Do you have a ticket ref for. I will follow up with the connect team to find out what is happening with your installation.
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I got a call from FrogFoot yesterday asking for my ONT device number even though I specifically stated in my application that I don't have the equipment.

I also got a tweet from them that they are sourcing a device for me and will be getting a call this morning(hopfully).

@PBCool messaged me yesterday that he is looking into it. Have not heard anything as of yet. My ticket number is COOL-20200522-438741
 
Stillie said:
I got a call from FrogFoot yesterday asking for my ONT device number even though I specifically stated in my application that I don't have the equipment.

I also got a tweet from them that they are sourcing a device for me and will be getting a call this morning(hopfully).

@PBCool messaged me yesterday that he is looking into it. Have not heard anything as of yet. My ticket number is COOL-20200522-438741
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Thank you.

I do see that Ayla has attended to your ticket with updates from Frogfoot.
 
Thank you! got my fibre installed today and have a 5G router which i am using till my router from Cool Ideas arrives:

thank you Cool Ideas and FrogFoot, even if it did take 5 weeks to get here
 
Stillie said:
Thank you! got my fibre installed today and have a 5G router which i am using till my router from Cool Ideas arrives:

thank you Cool Ideas and FrogFoot, even if it did take 5 weeks to get here
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Glad to hear that you are up and running now!
 
Hi all
Just came across this thread
I've noticed a huge amount of clients waiting forever to have their installations done after they've got their orders placed and got their FRG numbers etc.

I do Frogfoot home drop installations anywhere in the Cape Town area, so for anyone who stumbles across this post who's been waiting too long, don't give up.

Just drop me a mail at: [email protected] and I'll be able to help you.
 
hj2k_x said:
Nice! For some reason Supersonic don't provide any faster than 100/100 though Frogfoot in my area, even though frogfoot itself goes all the way up to 1Mbps (just not through Supersonic...)
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dont you mean 1Gbps? Coz i could get that package if i wanted to
 
In my experience, you apply via your chosen ISP, get a fictional date from Frogfoot for about a month in the future... and then wait 6+ months while the excuses flow in.
 
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