Frogfoot Fibre

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labratza

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Hi All

First of all sorry if this is a double post and if it has been asked before on the Forum

We are looking at purchasing a property in a complex in Kempton Park and it has Frogfoot fibre and have 3 questions that I would like to find out

Reliabilty of Frogfoot(currently with Vuma and it is the lesser of the evils in my thoughts). So how much Downtime am I going to have with frogfoot and what is there service like in general when it comes to turnaround time when there is faults



There connection is it PPPoE or is it DHCP? Reason I am asking I run PFSense Firewall at home and will not be using provided router or do not use provided router from ISP. If it is PPPoE will Cool Ideas provide the username and password without any issues or is it one of those cases where they enter the details.

What ONT do they use?

I work mainly from home so do not want to move into an area where I am going to have issues with Frogfoot

thanks in advance :)
 
HartsockZA said:
FF loves to do dips
Click to expand...
see and that is a problem for me. In the evenings I Pull Backups from office to store on local NAS and my Nas during the day Pushes it to my 2 servers in a DC. it roughly 80GB file I pull from office then during day it pushes to my 2 Servers so on average just on the backups it roughly 240GB I push a day so downtime is a no go for me. The area is covered by Vuma as well but waiting on the lightstone report so that I can get the exact address then can confirm with Vuma if there infrastructure is in the complex. (Holding Thumbs)


It is just a question as well now if they use DHCP or if it is a PPPoE connection
 
Morning, Frogfoot uses an 803 Calix ONT.
We offer it on DHCP, and the turnaround time for faults experienced is 24 to 72 hours.
labratza said:
Hi All

First of all sorry if this is a double post and if it has been asked before on the Forum

We are looking at purchasing a property in a complex in Kempton Park and it has Frogfoot fibre and have 3 questions that I would like to find out

Reliabilty of Frogfoot(currently with Vuma and it is the lesser of the evils in my thoughts). So how much Downtime am I going to have with frogfoot and what is there service like in general when it comes to turnaround time when there is faults



There connection is it PPPoE or is it DHCP? Reason I am asking I run PFSense Firewall at home and will not be using provided router or do not use provided router from ISP. If it is PPPoE will Cool Ideas provide the username and password without any issues or is it one of those cases where they enter the details.

What ONT do they use?

I work mainly from home so do not want to move into an area where I am going to have issues with Frogfoot

thanks in advance :)
Click to expand...
 
labratza said:
see and that is a problem for me. In the evenings I Pull Backups from office to store on local NAS and my Nas during the day Pushes it to my 2 servers in a DC. it roughly 80GB file I pull from office then during day it pushes to my 2 Servers so on average just on the backups it roughly 240GB I push a day so downtime is a no go for me. The area is covered by Vuma as well but waiting on the lightstone report so that I can get the exact address then can confirm with Vuma if there infrastructure is in the complex. (Holding Thumbs)


It is just a question as well now if they use DHCP or if it is a PPPoE connection
Click to expand...
Generally, a complex will go into an agreement with one fibre network provider, therefore they will only allow one fibre network provider to install.
 
Afrigirl said:
Morning, Frogfoot uses an 803 Calix ONT.
We offer it on DHCP, and the turnaround time for faults experienced is 24 to 72 hours.
Click to expand...
see that 24 to 72 hours is bad. Vuma I have never had downtime longer than 30 min and that is pushing it. Have had nothing but fantastic support from them with regards to fixing outages in all 3 seperate areas have stayed
 
Afrigirl said:
Generally, a complex will go into an agreement with one fibre network provider, therefore they will only allow one fibre network provider to install.
Click to expand...
That is correct but when search the complex it shows both Vuma and Frogfoot but will only know once in complex. as Current owners when started asking questions could see the confusion in there eyes as I was speaking Greek to them
 
labratza said:
see and that is a problem for me. In the evenings I Pull Backups from office to store on local NAS and my Nas during the day Pushes it to my 2 servers in a DC. it roughly 80GB file I pull from office then during day it pushes to my 2 Servers so on average just on the backups it roughly 240GB I push a day so downtime is a no go for me. The area is covered by Vuma as well but waiting on the lightstone report so that I can get the exact address then can confirm with Vuma if there infrastructure is in the complex. (Holding Thumbs)


It is just a question as well now if they use DHCP or if it is a PPPoE connection
Click to expand...
Odd question - it would be PPPoE as it's a passive connection (GPON) using an ONT which almost always uses PPPoE. Even most active ethernet FNOs use PPPoE.
 
labratza said:
see and that is a problem for me. In the evenings I Pull Backups from office to store on local NAS and my Nas during the day Pushes it to my 2 servers in a DC. it roughly 80GB file I pull from office then during day it pushes to my 2 Servers so on average just on the backups it roughly 240GB I push a day so downtime is a no go for me. The area is covered by Vuma as well but waiting on the lightstone report so that I can get the exact address then can confirm with Vuma if there infrastructure is in the complex. (Holding Thumbs)


It is just a question as well now if they use DHCP or if it is a PPPoE connection
Click to expand...
Depending on how important these backups are maybe investigate a different approach - https://wasabi.com/ has good immutable storage. You going to have downtime on a FTTH line and there is no SLA basically.
 
eddief1 said:
Depending on how important these backups are maybe investigate a different approach - https://wasabi.com/ has good immutable storage. You going to have downtime on a FTTH line and there is no SLA basically.
Click to expand...
Backups are important and been running it like this for past 5 years since I first got fibre and would prefer to have it this way as have paranoid directors so have multiple back up solutions. Have not had issues with Vuma and thats why double guessing FrogFoot

currently full backup sits like this

office to Cloud(RSA WEB)
Office to my Home NAS
Home NAS duplicates too 2 seperate hosted servers 1 to Vodacom and 1 to Hetzner

the only part that is not automated is when I pull from office to house the rest is all automated
 
then another question. How often does IP change on Frogfoot? where we currently are and also are previous 2 addresses my IP stayed the same depending on area. never had Public IP change
 
labratza said:
Currently on Vuma(trenched) it is DHCP and not PPPoE
Click to expand...
I was talking about Frogfoot and not Vuma, read again.
I could be wrong as I don't use Vuma but I believe Vuma uses Active Ethernet as opposed to PON. Frogfoot does not use Active Ethernet hence my answer. I will be very surprised if Frogfoot don't use PPPoE.
 
Ry4n said:
I was talking about Frogfoot and not Vuma, read again.
I could be wrong as I don't use Vuma but I believe Vuma uses Active Ethernet as opposed to PON. Frogfoot does not use Active Ethernet hence my answer. I will be very surprised if Frogfoot don't use PPPoE.
Click to expand...
They normally just deliver a VLAN to the ISP-so pppoe or dhcp depending on what the ISP chooses
 
Well Suppose it is a waiting game to go see. Have to Sign OTP tonight

Just still curious on IP if it "static" changes every few months or is it more dynamic changing every few days?
 
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