Talk to @TheRoDent . We first used a sd-wan black box which solved it 75%, did cause a little higher latency. Cool ideas then installed a tcp accelerator last monday and this seems to have solved the issue.Hi Stefan9,
are you able to post this workaround. I tried yesterday with VPN and UDP, but still the same. Thanks
Holding thumbs!! I'll try out this evening @bumbledore's suggestion to reboot fibre modem and Router.
The GPON/Active Ethernet argument is generally moot as the uplink from the switch is also contended. The whole debate is overrated as both have pros and cons and if managed correctly shouldn't be much of a difference to the end user. Frogfoot is probably overcontended/oversubscribed at some point if the ISP is not to blame which is most likely causing the issue or there may be an issue with your physical strand - they should be able to test this though.I am a resident and have. They run an active Ethernet network far superior to GPON as each home gets its own Fibre to a switch, not GPON split 64 times. It will be worth having your pavement dug up as you will then truly have choice and not have to settle for second best.
True to form, got home this evening and my steam downloads were going at exactly 50% of line speed.
Fair point, but I speak from experience as we have an active Ethernet DFA circuit through Vox. It has never ever been down and tested below advertised speed for 1 day out of two years. But you pay for that, 8 grand a month with 6% escalation a year.The GPON/Active Ethernet argument is generally moot as the uplink from the switch is also contended. The whole debate is overrated as both have pros and cons and if managed correctly shouldn't be much of a difference to the end user. Frogfoot is probably overcontended/oversubscribed at some point if the ISP is not to blame which is most likely causing the issue or there may be an issue with your physical strand - they should be able to test this though.
@bumbledore, what make of router do you have?True to form, got home this evening and my steam downloads were going at exactly 50% of line speed.
Reset router, back to full line speed.
For how long, I am not sure.
Had to do this twice over the last week (and a third time today).
This is becoming like ADSL, as someone else pointed out. I trust something will change for the better. I hope we're not on the merry-go-round of "no capacity", waiting months for more capacity, and then "no capacity" again a few months later.
While ISP blames FF, and FF blames ISP, we - the customers - pay full price for a 50% "best-effort" service. Which really isn't fair...
That would be me I assume, and boy have you pissed me off with this **** tonight that you pulled. I want a call at 8am tomorrow with an explanation.Valued Customers,
This is an official response from Frogfoot.
Frogfoot takes feedback seriously as Frogfoot is committed to be the fibre provider of choice, and we pride ourselves on putting the customer first.
Frogfoot supplies the ISP a connection between the home and Teraco Data Centre in Rondebosch. The ISP is then responsible for supplying internet bandwidth to the home user.
When investigating performance issues, there are usually various factors involved,
- User’s wifi connectivity.
- Device that is used for testing.
- The connection to the Teraco Data Centre.
- The ISP’s links to the internet.
- The ISP’s links between international ISPs.
- The capacity of servers to which the customer connects..
Frogfoot experienced capacity issues in the Milnerton, Parklands and Burgundy areas in early July 2019. This was resolved when the network capacity was upgraded on the evening of 8 July 2019.
There were also a few other individual reports of which the root cause was identified, for each case raised, and successfully resolved after confirming with the customer involved.
Recently Frogfoot has only had a report from a single ISP and has been working with this ISP for the past week to try and get to the bottom of these complaints.
Preliminary testing of the Frogfoot portion of the network has shown no issues. Frogfoot together with the ISP started installing extra testing points in 16 August 2019. Installing all the relevant testing points should be completed by 19 August 2019. Thereafter more testing will be done in order to narrow down the issue, based on the results and trends identified.
Frogfoot, together with this ISP’s assistance, is committed to get to the bottom of any issues that users have been experiencing.
Frogfoot encourages any users to please log speed related issues with their ISP. Please insist that the ISP supply you with a Frogfoot ticket number to confirm that it has been logged.
The Frogfoot Team
@Frogfoot Fibre - it is time that the cause of all the recent reports from frogfoot-based clients be determined. The fibre in our area have been live for almost a month now and I have a boatload of peeps ready to sign up, but I simply cannot recommend any package to anyone, since it is quite clear what will happen:In Blouberg - same issue on FF and HomeConnect - frustrating as all fukk - power off and then back on the CPE - speeds seem to go back to expected speeds and then drops again. HomeConnect assures me it's not an issue on their side - I believe them.
That is a step in the right direction!Frogfoot takes feedback seriously as Frogfoot is committed to be the fibre provider of choice, and we pride ourselves on putting the customer first.