Frogfoot - they have no idea...

Rayza-73

Rayza-73

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We have a branch in JHB that is using Frogfoot as a cable provider (fiber). It went down on Monday and still hasn't been resolved. They've sent techies to site and it has been escalated up to "Layer 1" (whatever that means?). Apparently Layer 1 also don't know what's wrong - The link is hard down. So, here we sit with a branch that has no internet/VPN/VOIP for 5 days and the service provider is none the wiser as to what is wrong. Their slogan is "Fast. Reliable. Connected." - I have 0 out of 3....
 
The problem comes when you apply to your ISP for connectivity, and on the quote they list Frogfoot as the connectivity provider. If you've never used FF, you're at the mercy of your ISP's relationship with FF...
 
Rayza-73 said:
The problem comes when you apply to your ISP for connectivity, and on the quote they list Frogfoot as the connectivity provider. If you've never used FF, you're at the mercy of your ISP's relationship with FF...
Click to expand...
That's precisely why I went with Vox starting off, as Vox part-owns Frogfoot.
What a mistake that was... worst internet of my life for a year.
Such a pity too as Vox ADSL used to be fantastic, never had issues.
 
So, it turns out, a new installation down the road caused us to be accidentally disconnected when they connected the new site. Sounds like the installers used the wrong pair maybe?
 
Rayza-73 said:
We have a branch in JHB that is using Frogfoot as a cable provider (fiber). It went down on Monday and still hasn't been resolved. They've sent techies to site and it has been escalated up to "Layer 1" (whatever that means?). Apparently Layer 1 also don't know what's wrong - The link is hard down. So, here we sit with a branch that has no internet/VPN/VOIP for 5 days and the service provider is none the wiser as to what is wrong. Their slogan is "Fast. Reliable. Connected." - I have 0 out of 3....
Click to expand...
Hi, who is the ISP? Maybe we can escalate for you.
 
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