I currently have a 4meg premium uncapped unbundled package with Afrihost that I wanted to upgrade to an 8meg premium uncapped bundle in December.
I logged onto the ClientZone and tried to upgrade the package but there was no option to change the package from an unbundled service to a bundled.
I then phoned Afrihost and was told I needed to just cancel the package and the apply for a new one, which I have been trying to do on the ClientZone.
On the bundle order form when I have to input my DSL details I typed in my telephone line a but then I can't proceed to the next step. It comes up with a message saying the telephone line exists and in use.
I have tried through numerous phone calls and emails to get this sorted but I'm getting nowhere, and my package is about to expire before I can get the new one ordered.
I want to order the new package now so that I am not left without Internet in the interim between the old package expiring and the new package can be ordered.
How do I proceed with my new order before that happens?
My comments are:
1. Packages that are not bundled should be allowed to be upgraded to bundled services without having to cancel the subscription and applying for a new one or:
2. When a package is cancelled, application for a new package must be allowed BEFORE the previously cancelled package expires and to do this existing telephone lines already in use on the system need to be allowed to be re-used in the interim between cancelling a previous package and applying for a new one.
I logged onto the ClientZone and tried to upgrade the package but there was no option to change the package from an unbundled service to a bundled.
I then phoned Afrihost and was told I needed to just cancel the package and the apply for a new one, which I have been trying to do on the ClientZone.
On the bundle order form when I have to input my DSL details I typed in my telephone line a but then I can't proceed to the next step. It comes up with a message saying the telephone line exists and in use.
I have tried through numerous phone calls and emails to get this sorted but I'm getting nowhere, and my package is about to expire before I can get the new one ordered.
I want to order the new package now so that I am not left without Internet in the interim between the old package expiring and the new package can be ordered.
How do I proceed with my new order before that happens?
My comments are:
1. Packages that are not bundled should be allowed to be upgraded to bundled services without having to cancel the subscription and applying for a new one or:
2. When a package is cancelled, application for a new package must be allowed BEFORE the previously cancelled package expires and to do this existing telephone lines already in use on the system need to be allowed to be re-used in the interim between cancelling a previous package and applying for a new one.
The best way to upgrade a DSL package is to un-bundle via ClientZone, upgrade the line only and then upgrade the data package once your line has finished upgrading. You can then re-bundle your package once complete. 