FTTB vs FTTH

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nelis

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Hi there

I want to know what is the difference really besides SLA (uptime), contention ratio, +-5 x static ip. For a company with small user base of about 6 people I really think many ISPS is just trying to get you to take FTTB just because you a business. What is the real deal here.

I feel you can rather get FTTH 100mb+ line if you don't need static ip etc. I have fibre at home and other than loadshedding no issues and downtime in the last 1-2 years. Many ISPs have unshaped, unthrottled, unmetered internet.
 
If you don't need low contention ratios or guaranteed up-time / redundancy, then FTTH will serve its purpose for most small businesses.
 
genetic said:
If you don't need low contention ratios or guaranteed up-time / redundancy, then FTTH will serve its purpose for most small businesses.
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Exactly. one isp asked me how many users I said 6 users and they basically told me we need FTTB then cause average household is 3 users.
 
FNOs does not install FTTH to businesses. They accept the FTTH order until the install team arrives on the premise and then say business needs to be a FTTB order. In some cases and certain FNOs it does slip through and they install but others are very strict even if the map shows it's covered for FTTH if it's a business they will cancel the order unfortunately.
 
SLA is the major thing but also more specifically it is the commercial model, a home product is designed for a home and a typical homes usage.

It is this model that allows ISPs to offer the speeds and capacity that we do while still making it feasible over scale.

To offer the same sort of thing to businesses, typically makes the model unfeasible due to the potential usage by businesses.

This is why there are now broadband offerings which are slightly more expensive vs a home product and has a slightly better SLA typically.

It's a similar argument to aggregation on any kind of line and why it is typically not allowed.

That being said if it is a home in a residential area then applying for a home service as an individual probably wouldn't be an issue, but if in a commercial or "business" building as mentioned an FNO won't terminate a home service.
 
nelis said:
Exactly. one isp asked me how many users I said 6 users and they basically told me we need FTTB then cause average household is 3 users.
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Rubbish. FTTH has best-effort SLAs and FTTB has business SLAs with faster response and resolution times.
Sounds like someone wants to sell you FTTB as it's more expensive.
 
ZA_Chamber said:
Rubbish. FTTH has best-effort SLAs and FTTB has business SLAs with faster response and resolution times.
Sounds like someone wants to sell you FTTB as it's more expensive.
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That's exactly what I also thought. What they tried to say is a 10mb business line is better for more than 5 users than a 1gbps FTTH line
 
nelis said:
That's exactly what I also thought. What they tried to say is a 10mb business line is better for more than 5 users than a 1gbps FTTH line
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It will be only in terms of their SLA. They will have to stick to that to fix an FTTB line. Not so with an FTTH where they might send an automated email as soon as you have sent the service request, but only respond properly the next day.
Speed-wise, 1Gbps would be faster than 10Mbps. It doesn't matter if it was FTTB or FTTH. The only side around this would possibly be contention on FTTH, but with 1Gbps I doubt it will be noticeable. And 5 users is fine.
Hell, I run 4 users on a 20Mb fibre line (myself and my wife and 2 kids) just fine and that's FTTH.
 
nelis said:
That's exactly what I also thought. What they tried to say is a 10mb business line is better for more than 5 users than a 1gbps FTTH line
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Who tried to say it was "better" and from what perspective?
 
My personal experience with FTTB is actually pathetic, we have a 50/50 business account with RSAWEB and the service we have gotten from them has been no better than a normal home user. Only thing they have managed to do is maintain 100% uptime, when WACS was down we had poor performance (my home experience was 100 times better), they take 2-3 days to respond to tickets, they very unwilling to look into issues and give the good old "everything is fine *closes ticket*". We have had endless issues with speed and they have done absolutely 0.

vs my experience with FTTH has been amazing, but then again i guess it comes down to the ISP, home ISP is good, work ISP would not touch with a 10 foot pole if i could...
 
PBCool said:
Who tried to say it was "better" and from what perspective?
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ok this was said

It's simply around what the product is designed for, a home is typically a 3 regular user average. And a 6 person business is not that, so the margin involved makes it unfeasible.
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nelis said:
ok this was said
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Yes nothing about the fact that a 10Mbps business service would be "better" than a home service. That is the same as I posted above, it's all around the feasibility of a product.
 
PBCool said:
Yes nothing about the fact that a 10Mbps business service would be "better" than a home service. That is the same as I posted above, it's all around the feasibility of a product.
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Ok sorry then. I didn't understand what was meant by that.
 
The difference is not at the connectivity level but at the services level. A business link is only as good as the requirement it fulfills. If it is uptime then a single fibre link has the exact same uptime probabilities no matter what you call it.
The only way to improve that is to have multiple paths.
Additionally the services business require is better cybersecurity and network ability such as crystal clear voice. Those become attributes of a business product and for what you will pay. That requires something like SD-WAN and not just a better response time of tickets or a prioritization of break-fix.
 
CrypticZA said:
My personal experience with FTTB is actually pathetic, we have a 50/50 business account with RSAWEB and the service we have gotten from them has been no better than a normal home user. Only thing they have managed to do is maintain 100% uptime, when WACS was down we had poor performance (my home experience was 100 times better), they take 2-3 days to respond to tickets, they very unwilling to look into issues and give the good old "everything is fine *closes ticket*". We have had endless issues with speed and they have done absolutely 0.

vs my experience with FTTH has been amazing, but then again i guess it comes down to the ISP, home ISP is good, work ISP would not touch with a 10 foot pole if i could...
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Time to kick them to the curb then!
 
r00igev@@r said:
The difference is not at the connectivity level but at the services level. A business link is only as good as the requirement it fulfills. If it is uptime then a single fibre link has the exact same uptime probabilities no matter what you call it.
The only way to improve that is to have multiple paths.
Additionally the services business require is better cybersecurity and network ability such as crystal clear voice. Those become attributes of a business product and for what you will pay. That requires something like SD-WAN and not just a better response time of tickets or a prioritization of break-fix.
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100% correct.

The difference is:
  1. Support and SLA - all business packages have dedicated support
  2. Static IP address for free or small extra charge IF you want 1
  3. Allowed to add PTR / Reverse DNS entries - ISP will entertain these requests on FTTB
  4. Mostly a more secure physical install for last mile. (Fibre buried deeper etc)

I speak from experience, we have tried DFA business and Frogfoot business and just over a handful of FTTH.
The best VALUE I have experienced in South Africa for business SLA is only two ISP's that come in well under the R10 000 per month.

Cool ideas FTTB over Frogfoot. R4999 per month for 100 Mbps - You get your own port on the OLT and own Fibre to the node. Excellent support. CISP have dedicated support department.

Bitco over DFA - Best value DFA offering in SA. R5600 Ex Vat per month 100 Mbps Active E. Own port, Own Fibre. Dedicated support.

Atomic does a hybrid. Their own recipe. Very affordable -

Business Fibre Internet on Octotel and Frogfoot | Epic FTTB for SMBs

Octotel Business Fibre is affodable and flexible business fibre internet. From only R1099/m with month-to-month options. Fibre for business reinvented.
www.atomicaccess.co.za www.atomicaccess.co.za

The physical security are also somewhat better on FTTB but mostly on DFA.

The bottom line is that if the paw paw hits the fan on FTTH you cannot jump up and down.
You must chill after reporting to ISP as its best effort support.

@r00igev@@r is right. Run SDwan over two links if its important.

Lastly check these two pictures below. This is how DFA does business fibre manhole vs frogfoot.
So why I say there's a difference, some vandals ripped my BUSINESS fibre the other day through frogfoot cause the hand-holes is not secure. They are FTTH and easily broken open.

Here is the frogfoot business hand hole broken open by vandals. Then the lock was broken off by the installer installing at my neighbour cause he was too lazy to call FF to open it.

That being said when I called Cool ideas to report frogfoot was here the next day to replace the lock.
Twice. Because it us business Fibre you are prioritised.


IMG_3855.jpeg


DFA hand hole, almost impossible to break open unless you use an axe or crow bar
however, YOU PAY for this. That's why its FTTB. The Fibre is buried 600 MM deep under the ground.
So jy kan nie k@k anvang nie. :)


Unknown.png
 
Heres another two for reference if it's important to you the physical install.
It's the one thing we did not take into account, is the security of the actual Fibre installation of FTTH Vs B

FTTH - Fibre buried as deep as a ruler

IMG_3856.jpeg


FTTB:

Look how deep is the Fibre. Knee Deep.

IMG_2623.JPG
 
I forgot to mention - ONT for FTTH and FTTB is different with almost all FNO.

FTTH ONT: 1 RJ45 port

1610030484292.png

FTTB ONT: 4 x RJ45 ports so you can separate voice traffic from internet traffic.
But these days you can achieve this result with Good SD WAN.

1610030712970.png
 
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