Location: Cape Town
Description:
The Operations Customer Contact Centre Department in Cape Town currently has vacancies for Customer Service Representatives who, reporting to the Team Manager will be responsible to telephonically (not limited to) respond to the needs of MWEB customers within the prescribed scope of support. To understand the requirements of the customer and to deliver fast, professional support, accurate relevant product information and to resolve or correctly escalate the customer, exceeding the customer’s expectation. Customer service representatives are responsible for customer interactions that result in resolved queries within the scope whilst ensuring that quality and cost effectiveness is maintained.
Required Skills:
• Proven product knowledge and experience in an ADSL environment
• 2 years inbound contact centre experience
• Understanding of contact centre work practices
• Thorough understanding of internet and email
• Basic knowledge of computer hardware and software
• Knowledge of operating systems, e.g. Windows and MAC
• IT qualification is strongly recommended and will be an advantage (A+ / MCDST preferable)
• Customer service orientation
• Result and learning orientation
• Listening and questioning skills
• Team orientation / relationship building
• Objection handling
• High tolerance level
• Computer literacy
• Verbal expression
• Ability to respond dynamically to change
• Confidence and excellent attention to detail
• Troubleshooting skills
• Ability to communicate in both English and Afrikaans
Duties and Responsibilities:
• Contract hours delivered including schedule adherence
• Service inbound / outbound call traffic
• Identify customer needs
• Solutions provided
• Resolve customer queries, complaints and objections
• Achieve target
• Record customer information
Due to the volume of the applications received, further communication will only occur with shortlisted candidates. If you do not receive any response from us within three weeks, please consider your application to be unsuccessful.
Interested applicants may apply online using the link below:
http://www.mweb.erecruit.co.za
Apply to this job
Description:
The Operations Customer Contact Centre Department in Cape Town currently has vacancies for Customer Service Representatives who, reporting to the Team Manager will be responsible to telephonically (not limited to) respond to the needs of MWEB customers within the prescribed scope of support. To understand the requirements of the customer and to deliver fast, professional support, accurate relevant product information and to resolve or correctly escalate the customer, exceeding the customer’s expectation. Customer service representatives are responsible for customer interactions that result in resolved queries within the scope whilst ensuring that quality and cost effectiveness is maintained.
Required Skills:
• Proven product knowledge and experience in an ADSL environment
• 2 years inbound contact centre experience
• Understanding of contact centre work practices
• Thorough understanding of internet and email
• Basic knowledge of computer hardware and software
• Knowledge of operating systems, e.g. Windows and MAC
• IT qualification is strongly recommended and will be an advantage (A+ / MCDST preferable)
• Customer service orientation
• Result and learning orientation
• Listening and questioning skills
• Team orientation / relationship building
• Objection handling
• High tolerance level
• Computer literacy
• Verbal expression
• Ability to respond dynamically to change
• Confidence and excellent attention to detail
• Troubleshooting skills
• Ability to communicate in both English and Afrikaans
Duties and Responsibilities:
• Contract hours delivered including schedule adherence
• Service inbound / outbound call traffic
• Identify customer needs
• Solutions provided
• Resolve customer queries, complaints and objections
• Achieve target
• Record customer information
Due to the volume of the applications received, further communication will only occur with shortlisted candidates. If you do not receive any response from us within three weeks, please consider your application to be unsuccessful.
Interested applicants may apply online using the link below:
http://www.mweb.erecruit.co.za
Apply to this job